What are the responsibilities and job description for the Administrative Operations Coordinator position at Essential Journey Counseling?
The Healthcare Administrative Operations Coordinator serves as our practice's first point of contact while managing critical operational and marketing functions. This part-time role combines patient care coordination, administrative oversight, and digital presence management.
Description
Key Responsibilities:
Clinical Operations:
- Manage patient scheduling, check-in/check-out processes
- Process referrals and verify insurance benefits
- Maintain accurate Electronic Health Records (EHR)
- Handle sensitive patient information with strict HIPAA compliance
- Coordinate provider schedules and appointment management
- Process payments and manage basic billing functions
Administrative Management:
- Oversee daily office operations and supply management
- Handle multi-line phone system professionally
- Manage patient documentation and filing systems
- Coordinate with insurance companies and healthcare providers
- Process new hire paperwork and maintain personnel files
- Organize and maintain office procedures and protocols
Digital Marketing & Communications:
- Manage the practice's email marketing campaigns using Constant Contact
- Perform basic website updates and maintenance
- Coordinate social media presence within healthcare guidelines
- Maintain online directory listings and profiles
- Support content creation for practice communications
- Track digital marketing metrics and engagement
Required Qualifications:
- 2 years of healthcare administrative experience
- Strong understanding of HIPAA regulations
- Exceptional interpersonal and communication skills
- Proficiency in Microsoft Office and Google Workspace
- Experience with electronic health record systems
- Demonstrated ability to handle confidential information
- Strong organizational and time management skills
- Customer service experience in a healthcare setting
Preferred Qualifications:
- Experience with healthcare digital marketing
- Knowledge of email marketing platforms
- Familiarity with website content management systems
- Understanding of healthcare social media best practices
- Experience with practice management software
- Background in mental health or healthcare settings
Essential Skills:
- Empathetic and professional demeanor
- Ability to handle multiple priorities
- Strong attention to detail
- Crisis management awareness
- Technical aptitude
- Problem-solving abilities
- Team-oriented mindset
- Reliable
Benefits:
- Healthcare coverage (for qualifying hours)
- Paid time off (for qualifying hours)
- Professional development opportunities
- Flexible schedule within business hours
Schedule:
- Monday-Thursday: 9:00 AM - 5:00 PM
- Friday: 9:00 AM - 2:00 PM
- 20-25 hours per week
- Occasional flexibility required for special projects or coverage
To Apply:
Please submit your resume, cover letter, and three professional references to Cyd McDaniel, LCSW @ Cyd@ejcounsel.net. In the subject line, enter: AOC Job. In your cover letter, please highlight your experience with healthcare administration and any relevant digital marketing background.
Essential Journey Counseling is an equal-opportunity employer and values diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary
$15 - $20 per hour
Salary : $15 - $20