Client Experience Specialist

About Essential Screens:

Essential Screens is a leading provider of high-quality background check solutions. We’re committed to delivering top-tier customer service and innovative solutions to our clients. As we continue to grow, we are looking for a dedicated and dynamic Client Experience Specialist to join our team and ensure that our clients receive the best possible service and experience.

Job Overview:

As a Client Experience Specialist at Essential Screens, you will be responsible for fostering strong relationships with our clients, managing their accounts, and ensuring that their needs are met in a timely and professional manner. You will also support background check processes, assist with special projects, and contribute to client relations efforts to maintain and grow our customer base.

Key Responsibilities:

• Client Relations: Develop and maintain positive relationships with clients, acting as their primary point of contact and addressing any questions or concerns they may have.
• Account Management: Manage day-to-day client accounts, ensuring customer satisfaction, troubleshooting issues, and supporting clients with their needs.
• Background Checks: Assist with conducting and reviewing client background checks.
• Special Projects: Assist with various special projects and initiatives designed to improve client experience, internal operations, and company processes.
• Problem Solving: Address and resolve any client issues, ensuring efficient and effective solutions are provided.
• Client Communication: Provide regular updates to clients, ensure they are informed about timelines, deliverables, and any regulatory changes.
• Collaboration: Work closely with all internal teams to ensure smooth client experiences and successful project execution.

Qualifications:

• 2 years of experience in client service, account management, or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple accounts and deadlines simultaneously.
• Excellent communication skills, both written and verbal, with a professional and friendly demeanor.
• Ability to effectively problem-solve and address client concerns in a positive, solution-oriented manner.
• Comfortable working with technology tools and systems (e.g., CRM software, Microsoft Office Suite).
• Detail-oriented with strong follow-up skills, ensuring all client needs are addressed promptly.
• Team-oriented with a collaborative mindset but also capable of working independently.
• Experience with background checks or compliance processes is a plus but not required.
• High school diploma or equivalent; Bachelor’s degree in business, communications, or a related field is preferred.

Why Join Us?

• Growth Opportunities: We are a growing company, and there is ample opportunity for professional development and advancement.
• Supportive Team: Join a dynamic, dedicated team that values collaboration and creative problem solving.
• Competitive Salary & Benefits: We offer a competitive salary, comprehensive benefits package, and other perks.