Job Description

Esskay Dental, a leader in comprehensive oral health services, is excited to announce an opening for a dedicated and skilled Dental Receptionist and Biller. This crucial full-time role plays an integral part in the administrative operations of our busy dental practice. As a Dental Receptionist and Biller, you will be the first point of contact for our patients, ensuring a seamless and welcoming experience from the moment they step into our office. Please note, this position is not a remote job and requires a presence in our office which focuses on a collaborative and patient-centered environment.

Duties and Responsibilities

• Greet patients warmly and professionally upon arrival.
• Check-in patients and confirm their appointment details.
• Answer phone calls, respond to voicemails, and handle inquiries.
• Provide information about dental services, treatment plans, and office policies.
• Assist new patients with completing intake forms and collecting necessary documents.
• Direct patients to the appropriate area and inform the dental team of their arrival.
• Handle patient complaints, concerns, and feedback professionally.
• Offer waiting patients refreshments (if applicable) and maintain a comfortable waiting area.
• Schedule, confirm, and reschedule appointments via phone, email, or text.
• Send automated reminders (texts, calls, emails) for upcoming appointments.
• Manage provider schedules to prevent overbooking or gaps in the calendar.
• Handle last-minute cancellations and try to fill empty slots efficiently.
• Maintain a recall system for follow-up and routine checkups.
• Track no-show patients and follow up with rescheduling options.
• Verify patients' dental insurance coverage before appointments.
• Collect insurance details and update patient records with eligibility status.
• Explain insurance coverage, benefits, and out-of-pocket costs to patients.
• Submit insurance claims promptly and ensure accurate coding.
• Follow up on claim approvals, denials, and necessary corrections.
• Process payments, co-pays, and deductibles at check-out.
• Set up and manage patient payment plans when needed.
• Ensure accurate billing records and resolve any patient billing inquiries.
• Maintain and update patient records in the dental management software.
• Input patient medical and dental history accurately.
• Ensure HIPAA compliance and protect patient confidentiality.
• Scan, upload, and file necessary documents (X-rays, referrals, consent forms).
• Prepare and organize charts for the next day’s appointments.
• Manage and securely store electronic and paper patient files.
• Request and send patient records to/from other dental offices when necessary.
• Maintain cleanliness and organization of the front desk area.
• Order and manage office supplies, dental forms, and brochures.
• Keep the reception area neat, stocked, and welcoming.
• Coordinate with dental assistants and hygienists to ensure smooth patient flow.
• Track and order office uniforms, name tags, and office branding materials.
• Assist in creating and managing patient satisfaction surveys.
• Relay patient concerns to dentists, hygienists, or assistants.
• Coordinate with labs and suppliers for orders and deliveries.
• Send internal reminders about patient needs, special requests, or urgent cases.
• Communicate effectively with team members about office updates and protocol changes.
• Assist with social media updates, patient newsletters, and promotions.
• Manage referral programs and loyalty rewards for returning patients.
• Encourage and guide satisfied patients to leave online reviews.
• Organize community outreach programs or dental education events.
• Track patient feedback and suggest improvements for office services.
• Ensure all patient forms are completed and signed properly.
• Maintain HIPAA and OSHA compliance at the front desk.
• Keep track of emergency contact information and protocol readiness.
• Report any office equipment malfunctions or software issues.
• Follow COVID-19 or other health and safety guidelines strictly.

Requirements

• Proven experience as a dental receptionist or similar administrative role.
• Knowledge of dental terminology, procedures, and billing processes.
• Strong communication and interpersonal skills for interacting with patients and staff.
• Proficiency in using dental management software and office tools (e.g., MS Office).
• Ability to handle sensitive information confidentially.
• High school diploma; further training or certification in Office Management is a plus.
• Exceptional organizational skills and attention to detail.
• Capability to multitask and manage time effectively.
• Commitment to providing excellent customer service.
• Flexibility to adapt to unforeseen situations or changes in daily workflow.
• Experience in handling insurance claims and billing.
• Curve is a huge plus.
• Spanish is Mandatory.
• Smart and motivated individuals looking for a long-term mutual growth.