What are the responsibilities and job description for the Manager, Global Retail Education - MAC position at Estee Lauder?
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart , the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.
Description
The Manager, Global Retail Education will support the development of the Global Commercial Training & Development strategy in collaboration with Global Commercial, Retail Ops, Global Education, Regional Sales Retail Operations as well as HR. They manage the design and evolution of training programs that support the brand strategy for MAC Retail Operations employees worldwide and address learning gaps between business initiatives and team capabilities. Program development is necessary in the areas of Retail Manager onboarding, Leadership Development, Coaching, OMNI Retail Technology, Retail Acumen, Clienteling, Eventing and gifting. They will be accountable for the successful implementation of training programs, the change management associated with deployment, as well as support in execution, sustainability and ROI.
They will collaborate with members of the Global and Regional Education and Marketing teams as well as other internal and external subject matter experts to create engaging learning content, as well as Retail Manager led sustain learning tools and experiences that complements & amplifies the brand’s Digital and IRL (classroom and in-store) learning curriculum.
- Ongoing commercial training needs assessment in partnership with Global, Regional and Affiliate stakeholders
- Design and implementation of Retail Manager tools and trainings which help to drive Artistry, Education and Commercial initiatives.
- Develop framework, tools and assets that drive the Artistry, Education activation strategy within our Go-To-Market toolkits.
- Support development of all Education tools and assets (Digital and IRL) for our NPL and Evergreen curriculum.
Key Responsibilities:
- Lead commercial training needs analysis and program development to maximize MAC’s retail competencies.
- Create tools, presentations, facilitator notes, attendee materials, digital and visual assets that can be leveraged across all educational platforms and modalities.
- Collaborate with Global Education team to ensure Retail Manager NPL and Evergreen tools integrate seamlessly into Artist learning paths.
- Help to gather data, feedback, and insights on commercial learning content as well as key performance metrics which measure success, etc. and apply these insights to continually optimize our overall programs.
- Lead development of commercial tools and assets across Global, Regional and affiliate partners included in our Activation Briefs, Go-to-market Toolkits and including training decks, speaker notes, visual tools and assets, in-store tools, playbooks, etc.
- Collaborate closely and productively with the Global Education team, Global Commercial and Marketing teams, subject matter.
Qualifications
- 5 years of experience in retail execution, implementing and evaluating commercial tactics in a sales and performance driven culture.
- People management and retail leadership experience.
- Demonstrated proficiency in developing and designing in-store training solutions, training manuals, commercial tools, etc.
- Experience implementing and evaluating learning solutions.
- Facilitation experience both In-Person and Virtual.
- Proficiency in Microsoft Outlook, Word, PowerPoint, Excel, Teams, Adobe In-Design, Photoshop.
- Knowledge of Articulate Storyline and Rise a plus.
- Exceptional retail acumen with critical problem-solving skills.
- Understanding principles of adult learning, instructional design and learning analytics.
- Ability to manage multiple projects simultaneously with continuous learning mindset.
- Strong collaboration, leadership, and stakeholder management skills
- Strong graphic design, writing, editing and verbal communication skills with Consumer-centric approach.
- Strong presentation/ facilitation skills.
- Develops Talent and Capabilities: Identifies and cultivates essential skills and attributes to maximize individual contribution and engagement.
- Builds Collaborative Relationships: Builds relationships based on trust and respect. Promotes the inclusion of diverse knowledge, skills, and experiences to achieve results.
- Demonstrates Learning Agility: Ability to anticipate change, face reality, draw conclusions, and swiftly.
- Mobilize to adapt to changing needs and demands.
- Strives for Excellence in Execution: Proactively seeks ways to improve personal and organizational effectiveness to meet current and future business needs. Learns equally from successes and failures.
Pay Range:
The anticipated base salary range for this position is $85,000.00 to $139,600.00. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.
In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company
Equal Opportunity Employer
It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.
Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.
Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law
Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.
Salary : $85,000 - $139,600
