Mobility Manager

Estuary Transit District provides public transportation to Middlesex County in Connecticut under the River Valley Transit name. We provide nearly 400,000 trips annually to jobs, medical appointments, school and shopping, connecting residents to our community.

We offer competitive pay and an excellent benefit package. Our employees enjoy knowing that they improve the lives of the people we serve every day.

Come be a part of our team!

Position Overview:

Under the general direction of the Executive Director, the Mobility Manager is responsible for coordinating and managing various transportation options within a community, particularly for individuals with limited mobility like seniors, people with disabilities, or low-income residents, by facilitating access to public transit, paratransit services, and other transportation providers, while also working with stakeholders to develop and implement strategies for improved mobility needs across the community; essentially acting as a "travel agent" to navigate the best transportation options for individuals based on their specific needs.

Essential Job Functions:

Examples of specific duties include:

• Develop a system of outreach to older adults, people with disabilities, and veterans.
• Coordinate Regional Steering Committee for stakeholder input and problem-solving.
• Coordinate, develop and distribute transportation resources by town.
• Collaborate with state and community-level partners including health systems, regional councils of government, and agencies that serve veterans, older adults, and people with disabilities.
• Evaluate individual transportation needs and identifying appropriate services based on factors like accessibility, location, and budget through telephonic, in-person and online support.
• Connecting clients with relevant transportation providers, including public transit, paratransit, ride-sharing services, and volunteer transportation options.
• Identify gaps and work in partnership with LOCHSTP and transportation providers to improve coordination.
• Exhibit competencies of practice per the National Center for Mobility Management (NCMM).
• Report monthly activities to the Executive Director and state Department of Transportation.
• Tracking usage patterns and identifying areas for service improvement or expansion
• Participating in transportation planning initiatives to ensure the needs of diverse mobility populations are considered.
• Assist in the implementation of annual/bi-annual need assessments.
• Organize and support agency initiatives as a member of the team.
• Ensure lived experiences inform efforts.
• Perform other duties and responsibilities as assigned by the Executive Director

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Two years working with seniors/older adults, people with disabilities, or veterans.
• Experience with navigating transportation services preferred.
• Demonstrated organizational, writing, and technical skills.
• Familiarity with community resources and social service programs
• Strong communication and interpersonal skills to interact with diverse individuals and organizations.
• Strong networking skills, leads by example, and demonstrates passion for helping people.
• Experience with community outreach, presenting, and group facilitation skills.
• High school diploma required; Bachelor’s degree preferred but not required.
• Flexibility to accommodate community events and requests for evening/weekend events.
• Position is subject to pre-employment, random and other drug and alcohol testing

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.

Math Ability: Ability to calculate figures and amounts such as proportions, percentages, etc.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills: Considerable ability to use a personal computer, including word processing, spreadsheets, internet software, email, MS Office and/or comparable productivity software.