Customer Support Representative (Hybrid)

Standing out in our industry isn’t easy, but it’s a conscious effort at ETE REMAN. Our brand is cheeky, friendly, and unconventional. From our visitor parking signs to how we greet customers, the fun we have and the impression we leave – well, leaves a mark.

As a key part of our team, you’ll often be the first point of contact for our customers when they need help the most. Whether it’s providing customers with price quotes and availability, leading customer through a defined claims process, or processing payment after a successful sale, your mission, should you choose to accept it, is to create a positive and supportive environment. Our customers should leave every interaction ecstatic (and sending referrals your way).

80% of your time or more will be spent communicating via phone, email, and various digital platforms. You’ll help, assist, problem-solve, and troubleshoot. This is an active sales and support role with daily opportunities to make an impact, both inside and outside of our walls.

As a Customer Support Representative, your day-to-day will be centered around things like:

• Ability to “WOW” customers daily.
• Fielding inbound communications in a way that fosters good rapport with customers and leads to referrals.
• Providing customers with price quotes and availability.
• Communicating with customers via phone, email, and various digital channels.
• Processing orders with accuracy and close attention to detail.
• Receiving and process payment.
• Providing quick and friendly product support to a widely diverse customer base.
• Clearly communicating detailed product specifics and warranty information.
• Leading customers through a defined claims process to ensure resolution and build loyalty.
• Making sure we’re working within defined policies and procedures by customer channel.
• Acting as a liaison for external vendors on outsourced products to provide seamless support.
• Creating BOLs and facilitating the return of products.

Desired Skills and Experience:

• Previous customer service experience
• Relentless follow-up and follow-through.
• Excellent verbal and written communication skills.
• Accuracy in everything you do.
• Ability to function independently. Because micromanaging (or being micromanaged) stinks.
• Strong interpersonal skills and ability to quickly establish rapport with people. Your coworkers and customers usually become your friends.
• Ability to anticipate, adapt, and problem-solve in changing situations. Because sometimes, the sky really is falling.
• Computer and web savvy-ness, including the ability to learn new systems quickly.
• College degree or similar experience. Your major is not important - just your willingness and track record of a passion for learning.

What Makes You Successful at ETE:

• You demonstrate optimism in the face of challenge. Having to search for an answer doesn’t stop you.
• You’re passionate about hospitality and operations. You get the difference people make in any business.
• You love collaborating and supporting others.
• You’re a natural learner, taking advantage of opportunities to grow skills that will benefit you in work and in life.
• You lead with humanity and generosity. Your intent with your work is to create a positive impact—for your teammates, customers, and yourself.
• You communicate with empathy and objectivity.
• You manage your own time efficiently.
• You are willing to go the extra mile to get the job done.

Above all, the Customer Support Representative is dedicated to creating an exceptional ETE experience. We're looking for a smart, motivated, and friendly candidate. If you’re willing to learn while being nice to our customers & fellow employees, let's talk.

Job Type: Full-time

Pay: From $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• No nights

Work Location: Hybrid remote in Milwaukee, WI 53223

Salary : $44,000