What are the responsibilities and job description for the End User Support Analyst - II position at eTeam?
Title : End User Support Analyst
Location : Alpharetta, GA, OR Any Client Hub location
Duration : 12 Months
Pay Range : 30-35$ / hr
Note : The selected candidates will be required to work in the office for up to 5 days a week.
Responsibilities :
- Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
- They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA's.
- Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
- Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
- Provide exceptional customer service in person, via phone and email as necessary.
- Resolve help desk issues including troubleshooting hardware and software issues.
MUST HAVE SKILLS (Most Important) :
3-5 years experience troubleshooting desktop computing environments (hardware, Windows operating system, networking).
3-5 years experience with Google Sheets
Efficient time management skills to prioritize and track multiple tasks
Willingness to work evenings, weekends, and holidays
DESIRED SKILLS :
Experience working in At Your Service
EDUCATION / CERTIFICATIONS :
Associates degree in the IT field or equivalent work experience required
Technical certifications such as Comptia A , Comptia Net desired
Salary : $30 - $35
