What are the responsibilities and job description for the RTU Scheduler position at eTeam?
Role : RTU Scheduler
Location : Remote
Duration : 2 Years
Role Summary :
The RTU scheduler reviews and resolves all meter installation vendor incomplete installs (RTU).
Responsibilities :
- Serves as the triage point of contact for uninstalled accounts returned to Client from the meter installation vendor.
- Reviews reason(s) for each RTU and follow the established SMIP RTU resolution process to initiate next course of action, including contacting customer to resolve reason why a smart meter was not installed.
- Work in collaboration with Meter Deployment Lead and Customer Engagement Coordinator to resolve instances where customers do not want a smart meter (e.g. customer disputes RTU).
- Generate meter exchange work orders and coordinate with Meter Services if necessary to make appointments for smart meter installs executed by Client personnel.
- Responsible for monitoring the status of each RTU to ensure appropriate actions are being taken to resolve the issue.
- Compile and track RTU trends and bring emerging issues to Deployment leadership's attention and coordinate RTU process improvements.
Experience :
BA / BS degree preferred or 7-10 years of work experience leading customer care activities. The minimum years of experience may be reduced for a candidate who has previously and continuously demonstrated highly effective performance.
Skills :
