Customer Support Administrator

As Customer Support Administrator you are primarily responsible for providing proficient support as it relates to customer service, import/export compliance, purchasing and other internal and external needs as they arise with the authority to carry out any additional tasks as assigned.

Job Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Responsible for the administration and processing of customer orders, from induction through to invoicing
• Responsible for the compilation and issuing of work instructions for processing customer orders, using proprietary intranet reports, word and pdf
• Assist with the preparation of cost estimates and quotes, using excel cost models, historic pricing data and ERP data, this also includes proactive assistance in the maintenance of cost models
• Responsible for the compilation and update of weekly customer status reports, using data provided by production and ERP database, uploaded to excel template
• Liaise with production to assist in the scheduling of customer orders - inputting and updating data within ERP database.
• Create and maintain information required in the salesforce.
• Liaise with production to communicate customer instructions and job requirements
• Assist with customer communications via email and telephone or conferencing services, including attendance at all customer update calls/meetings
• Assist with compilation of weekly OTD metrics (excel)
• Responsible for the timely creation and distribution of all metrics relating to customer support
• Perform any additional tasks as required
• Ensure adherence to Safety Rules and Regulations
• Ensure high levels of housekeeping are maintained within work area
• Ensure work is carried out in accordance with QHSE policy
• Commitment to Company Values
  
  

Required Skills / Knowledge

• Knowledge office equipment and filing systems
• Knowledge of trade compliance (import/export rules and guidelines)
• Computer software knowledge (MS Office/internet/websites)
• Knowledge of purchase order processing
• Customer Service etiquette
• Skilled in organizing and prioritizing workload
• Use of office equipment and filing systems (fax machines, copiers, phone systems)
• Skilled in analyzing and solving problems and paying attention to detail
• Able to multitask in order to meet deadlines
• Ability to read, write, communicate and understand English
• Able to process data into useful information
• Ability to concentrate for long periods of time
• Comfortable with basic mathematical calculations to compute quotes, etc.
• Able to be flexible with work schedule
  
  

Experience

• 2 to 3 years’ experience directly related to the duties and responsibilities specified (preferably in a manufacturing setting)
  
  

Education Requirements

• High School diploma or equivalent experience (but Bachelor's degree in Business or similar preferred)
  
  

Physical Requirements

• Professional in appearance and demeanor
• Punctual
• Ability to sit/stand for up to 8 hours per day
• Ability to lift up to 50 lbs.
• Ability to type and look at a computer monitor for long periods of time
  
  

What We Offer

• Supportive company culture that values its employees
• Comprehensive Medical, Dental, Vision & 401 K Plan
• Paid Time Off & Holidays
• On-Site Gym and Fitness Center
• Employee Referral Bonus
• Personal & Career Development Opportunities
• Company sponsored Perks & Discount programs
  
  

EthosEnergy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.