What are the responsibilities and job description for the Implementation Customer Success Manager position at Etico Parking Solutions Inc?
Job Description
Job Description
PAVE Mobility is a parking-enforcement solution offering powerful, user-friendly tools to simplify parking operations. We believe that fair parking regulations improve customer experience and help businesses operate more efficiently. The method of enforcement, however, makes all the difference. PAVE Mobility’s license plate recognition technology enforces your regulations with zero friction or frustration. It’s the key to running an efficient and scalable parking operation.
Position Summary
The Customer Success Manager (CSM) for post-implementation support will be responsible for working closely with the sales team and implementation team, ensuring that customers receive ongoing value from a product or service after it has been deployed. This role is essential for customer retention, satisfaction, and long-term business growth.
Essential Duties and Responsibilities
Onboarding and Post-Implementation Support
- Customer Onboarding : Guide customers through the transition from implementation to using the product or service in their daily operations.
- Develop Site Maps and technical recommendations based on site assessment.
- Post-Implementation Training : Ensure customers understand how to use the product effectively through training sessions, knowledge base access, and hands-on support.
- System Optimization : Help customers fine-tune the product after go-live to align it better with their workflows or business needs.
Customer Relationship Management
Issue Resolution and Escalation
Customer Advocacy
Product Usage and Adoption Analytics.
Cross-Functional Collaboration
Customer Education and Communication
Customer Community Engagement : Encourage customers to participate in community forums, user groups, or feedback sessions to foster a sense of belonging and engagement.
Skills
Education and Experience
Physical Demands and Work Environment
The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodation may be provided to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk; sit; and reach with hands and arms. The employee must occasionally lift and / or move up to 20 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is low to moderate.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
All applicants must be able to demonstrate the ability to pass a Background Check.
PAVE MOBILITY is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We embrace diversity and equal opportunity, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.