Demo

Scheduling Coordinator

ETSU Physicians & Associates
Johnson, TN Full Time
POSTED ON 1/21/2025
AVAILABLE BEFORE 3/20/2025

ETSU Physicians is looking for a Scheduling Coordinator to join our growing Surgery Department! ETSU Physicians is a multi-specialty practice group located in Northeast Tennessee, and is affiliated with ETSUHealth, Quillen College of Medicine, East Tennessee State University. ETSU Physicians offers a competitive compensation package with salary based on education and experience. Our comprehensive benefits package includes: health, dental, vision, disability and life insurance. 18 days paid personal time off, 10.5 paid holidays annually, and, a paid retirement plan with an employer matching program.

SUMMARY: Under the direction of the Nursing Supervisor, Office Manager or Clinic Coordinator, the Scheduling Coordinator manages and coordinates surgery and procedure scheduling including meeting pre-certification requirements in accordance with established policies & procedures, insurance guidelines, and facility requirements in a multi-specialty environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned:

  • Keeps current on all insurance requirements for pre-certification of surgical procedures and diagnostic testing.
  • Evaluates pre-certification process and revises procedures and/or devises forms and workflow to maximize efficiency, including establishing and maintaining electronic email, fax, and telephone transmissions with insurance carriers.
  • Trains other clinical staff on the proper procedures and protocols to ensure correct pre-certification is obtained, documented, and recorded.
  • Reviews pre-certifications obtained by other clinical staff to ensure accuracy and completeness.
  • Oversees scheduling of patients for surgeries and diagnostic procedures for patients from the main clinic as well as satellite facilities. Surgeries are scheduled at several regional facilities where medical staff has clinical privileges.
  • Develops and maintains appropriate pre-op and pre-testing instruction material and explains procedures/tests to patients per physicians’ instructions as requested.
  • Verifies insurance coverage and pre-certifies patients for procedures and/or hospital stays.
  • Answers messages regarding surgeries and tests, rescheduling appointments as necessary.
  • Coordinates surgeries with other physicians in the area.
  • Maintains all OR Suite block time at the hospital and releases it when not used.
  • Manages physicians’ schedules to maximize efficient use of both physician and OR time and updates physician with any changes to schedule.
  • Makes pre-op appointments for surgical patients, as requested (may be specialty specific)
  • Participates in orientation and training of personnel.
  • Obtains all History & Physical, consent forms, and other required documentation.
  • Ensures documentation is included in office medical record and transfers essential forms to hospital daily.
  • Applies knowledge and proficiency in ICD-10 and CPT coding involving complex, multi-specialty procedures.

EDUCATION AND/OR EXPERIENCE: Diploma or equivalent from a one-year college or technical school in medical office technology with background knowledge of medical insurance and procedures. Minimum three years experience required; five years experience preferred.

OTHER SKILLS AND ABILITIES: Knowledge of the principles and practices of supervision and medical documentation. Ability to establish and maintain an effective working relationship with faculty members, students, residents, staff, patients and other third parties. Ability to operate computer, keyboard, and printer. Ability to operate phone system. Ability to concentrate on the situation at hand and listen effectively. Ability to organize tasks, work as a team member and/or independently. Knowledge of ICD-10 and CPT coding. Convey a professional and positive image and attitude.

APPLY ONLINE AT: etsuhealth.org/employment

EE/AA/M/F/Disability Vet ETSU Physicians participates in E-verify

Job Type: Full-time

Expected hours: 40 per week

Benefits:

  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Preferred)

Experience:

  • Medical scheduling: 3 years (Preferred)

Work Location: In person

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