What are the responsibilities and job description for the Technical Solutions Specialist position at Euna Solutions?
The Opportunity:
The ideal Technical Solutions Specialist possesses the ability to learn software rapidly to configure, apply analytical troubleshooting tools, and to problem-solve application issues. Candidates are not expected to be masters of the full spectrum of technologies used but are expected to quickly become technical experts and masters of all skills required to launch solutions for our clients; steadily building their knowledge of any of Euna Payment’s products and digital payments domain. Onboarding our customers efficiently with attention to flexibility and scalability are key attributes of every implementation and customer engagement. This position reports to the Manager, Professional Services.
Responsibilities:
- Use case discovery. Work with customers and prospects to deeply understand the proposed use case and propose solutions using Euna Payment’s products and platforms.
- User story writing. Understanding the problem during discovery and translating the problems into user stories for the development team.
- Creative problem solving. Continually raise the bar and drive to deliver high quality and pragmatic products, services and processes.
- Technical subject matter expert. Support the implementation cycle through the elimination of technical objections and build rapport with business and engineering teams at prospective customers and current clients.
- Prove customer value. Where necessary deliver proofs of concept and pilots to demonstrate the value of the CityBase platform.
- Passionate for getting results, meeting deadlines with the right quality.
Required Experience/Skills:
- Minimum 3 years experience in a technology company and demonstrable success working in a customer-facing role
- Excellent verbal and written communication skills with experience of working with remote teams.
- Hands-on, technical, problem solver
- Experience with REST/SOAP APIs, XML and JSON
- Development experience with SQL is a must
- Comfortable working with customers and public speaking
- Understanding of basic financial models and principles
- Knowledge of distributed systems
Location:
This position will be hybrid 3x a week in Atlanta, GA.
What It's Like to Work at Euna Solutions
At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.
Here are some of the perks that Euna employees enjoy:
💵 Competitive wages
We pay competitive wages and salaries, and we only expect an honest 40-hour week for it.
🧘♀️ Wellness days
What’s better than a long weekend? An extra-long weekend! At Euna we offer our employees an extra day twice a year to decompress and spend time doing the things you love!
🙌 Community Engagement Committee
At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills.
🕰 Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in.
💰 Benefits
Ask us for a copy of our health and dental benefits!
🎉 Culture committee
Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun.
About Euna Solutions
Euna Solutions® is a leading provider of purpose-built, cloud-based solutions that power critical administrative functions and financial operations for the public sector. Euna Solutions offers trusted, easy-to-use solutions for procurement, payments, grant management, budgeting, permitting, and special education administration that are trusted to increase operational efficiency, transparency, collaboration, and compliance. Working with more than 3,000 government and public sector organizations across North America, Euna Solutions strives to build trust and enable transparency in our communities. Euna Solutions is recognized on Government Technology’s GovTech 100 list, an annual list of the top 100 companies focused on, making a difference in and selling to state and local government agencies across the U.S. To learn more, visit www.eunasolutions.com.
Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/
We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.
For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.
