What are the responsibilities and job description for the Part-Time Client Services Coordinator/Intake Coordinator position at Eunoia Law Firm?
Job Title: Part-Time Client Services Coordinator / Intake Coordinator
Location: Cary, North Carolina
Hours: 20-30 hours per week
Compensation: $16 - $20 per hour (based on experience)
About Eunoia Law Firm
Eunoia Law Firm is dedicated to providing exceptional legal services with a client-centered approach. We are seeking a warm, professional, and detail-oriented Client Services Coordinator / Intake Coordinator to manage our client intake and onboarding process. This role is crucial in ensuring potential clients have a seamless and welcoming experience, leading to higher consultation conversions and long-term client relationships.
Key Responsibilities
- Serve as the first point of contact for potential clients via phone, email, and online inquiries.
- Conduct initial intake screenings to assess client needs and eligibility.
- Schedule and confirm consultations, ensuring a smooth transition into the firm’s services.
- Follow up with leads to maximize conversion rates and maintain consistent client engagement.
- Maintain accurate client records in the firm’s CRM or case management system.
- Clearly communicate firm processes, fee structures, and next steps to potential clients.
- Prepare intake files and ensure all necessary documents are completed before consultations.
- Provide general administrative support related to client onboarding and customer service.
Qualifications
- Prior experience in a client-facing role, preferably in a law firm or professional services setting.
- Strong communication and interpersonal skills with a warm, welcoming demeanor.
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle confidential information with discretion and professionalism.
- Sales or customer service experience is a plus.
Why Join Eunoia Law Firm?
- Flexible part-time hours (20-30 hours per week).
- Opportunity to contribute to a growing firm with a client-centered mission.
- Supportive and collaborative work environment.
How to Apply:If you are passionate about providing exceptional client service and want to be a key part of a dynamic legal team, we’d love to hear from you! Please submit your resume and a brief cover letter detailing your experience and interest in the role to careers@eunoialawfirm.com.
Job Type: Part-time
Pay: $16.00 - $24.00 per hour
Expected hours: 20 – 30 per week
Benefits:
- Retirement plan
- Volunteer time off
Compensation Package:
- Performance bonus
Schedule:
- Monday to Friday
Education:
- Associate (Preferred)
Experience:
- Law office: 2 years (Preferred)
Ability to Commute:
- Cary, NC 27518 (Required)
Work Location: In person
Salary : $16 - $20