Client Services Coordinator

Functional Phyzio is hiring an in-person Client Services Coordinator to anchor our front desk and optimize our operations. This position is M-F, 8am-4pm M/W, 9:15am-5:15pm T/TH, 8am-3:45pm F.

We are a fast-growing, cash-based physical therapy clinic specializing in orthopedic and pelvic health services. Unlike traditional clinics, we take a holistic, individualized, and root-cause approach to care. As our Administrative Assistant, you’ll be the welcoming face of our clinic and a key player in ensuring our processes run smoothly. Beyond greeting clients and managing schedules, you’ll have the opportunity to analyze and enhance our workflows, making a tangible impact on our mission to deliver exceptional care.

What You’ll Do:

• Greet clients warmly and ensure they feel comfortable and supported at every visit.
• Manage scheduling (future appointments, rescheduling, cancellations) with efficiency and foresight.
• Handle client communications (phone calls, messages) with clarity and professionalism.
• Process payments and answer questions about payment plans, superbills, and the patient portal.
• Assemble goodie bags for package buyers with an eye for detail.
• Design and schedule social media posts, identifying trends to boost engagement.
• Develop content for our weekly newsletter, tailoring it to client interest
• Maintain a clean, organized clinic environment (equipment and floors).
• Analyze and compile monthly clinic metrics into actionable reports, spotting opportunities for improvement.
• Collaborate with team members to address client needs and streamline communication.
• Take intake calls with potential clients, assessing their needs and optimizing the onboarding process as needed.

What You Need to Have:

• Strong organizational skills to keep operations running seamlessly.
• The ability to independently prioritize tasks and anticipate daily demands.
• A proactive mindset—you thrive on solving problems and finding smarter ways to get things done.
• Comfort in a task-oriented role with room to innovate.
• A friendly, approachable personality that puts clients at ease.
• A knack for digging into challenges—whether it’s troubleshooting tech or refining a process.
• Proficiency with Google Drive, Google Sheets/Docs, Excel, and social media platforms.
• Passion for delivering top-tier client service and supporting a health-focused mission.
• A personal commitment to health and fitness.

How to Apply:
Applications submitted through really will NOT be considered. To apply:

• Complete the application here: https://forms.gle/VdXG8weLY4Bt7ioHA

Submit a 3-5 minute video to norah@functionalphyziopt.com answering:

• Why do you feel Functional Phyzio and this position are a good fit for you?
• How will your skills make you a valuable fit for our team?
• How can your customer service experience—and problem-solving abilities—elevate Functional Phyzio?

Note: Applications without a video will not be considered.

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Expected hours: 38 – 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Work Location: In person

Salary : $17 - $21