Recruiting & Customer Care Associate (Flexible Schedule | Part-Time | MN Local-Remote)

Job Description

As the Recruiting & Customer Care Associate, they would act as the first point of contact for Tasteocracy Respondents. They will assist customers and their needs by working to resolve and questions or issues that may arise when calling into our Customer Care Line. They will call out on lists to assist in filling our taste tests and ensure that all requirements needed, are met prior to contact.

Listed below are responsibilities included, but not limited to :

Customer Care Phone Handling :

• Be knowledgeable about the active research projects – the screening requirements, the applicable quotas, the logistical information – know where to find the information and pro-actively as for information that is not available.
• Field inbound respondent communication to the main Eurofins phone line and online chat, with an eye to the studies that need to be filled.  Steer respondents towards the highest priority tests.
• Create a welcoming and courteous atmosphere for respondents by maintaining a professional demeanor while determining respondents’ needs.
• Strive for first-call resolution by clarifying respondent complaint or questions, determining cause of problem, finding an explaining the best solution, expediting correction or adjustments, following up to ensure resolution.
• Answer incoming queries and resolve incoming issues from respondents within the parameters set by the recruiting management team.
• Ensure that respondents meet all qualification requirements for the specific tests before scheduling.
• Ability to read respondents behavior over the phone to determine good fit for different panels.
• by reading respondents behavior over the phone, this will allow us to score respondents based on key factors that are needed to be included in certain panels or tests
• Cold call pre-existing contacts, internal respondents and external potential respondents
• Assist with host contact when a lead might not be available.

Customer Care Digital Channel & Database Handling :

Training and Metrics will include :

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.

Additional Information

The hourly compensation for this position is $16.00 an hour .

Part-Time Employees are eligible for our 401 (k) Savings Incentive Plans, accruing prorated PTO, Holiday, paid time off. Employees scheduled to work 30-34 hours a week are eligible for Medical Insurance.

Schedule

This is a Part-Time position with hours up to 25 hours a week . We are looking for availability for 3-4 days a week , Monday-Sunday, within the hours of 9 : 00 am-9 : 00 pm ; flexibility includes setting preferred shift schedule (Mon.- Fri., Thurs.- Sun., Weds.-Sat., etc.). This could include morning shifts, mid-day / day time shifts, or evening shifts. We are willing to accommodate what would work best for the right individual to grow this already fantastic team!

There will be a set Saturday rotation where you will work every 3 weeks.

This position is (mostly) fully remote . This individual must  reside in the Twin Cities / Neighboring to the Twin Cities, Minnesota. This is due to coming onsite for in-person meetings as / if needed, equipment pick-up, IT support as / if needed, etc.

Required Licenses or Certificates :

Work Environment & Physical Demands :

The work environment characteristics and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Candidates currently living in a commutable distance to Plymouth, MN are encouraged to apply.

Eurofins USA Food Testing is a M / F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

Salary : $16