What are the responsibilities and job description for the Client Services Specialist position at Euronet Worldwide, Inc.?
As a Client Services Specialist at Euronet Worldwide, Inc., you will be an integral part of our team, providing top-notch support and guidance to clients across various services. Your primary responsibility will be to ensure client satisfaction by addressing inquiries, resolving issues, and fostering long-term relationships.
In this position, you will engage with clients to understand their needs, troubleshoot problems, and guide them through our processes. You will also work alongside our operational teams to coordinate service delivery and special projects aimed at enhancing the client experience.
Key Responsibilities:
- Handle incoming client inquiries and provide effective solutions promptly.
- Manage client accounts and monitor service performance.
- Identify opportunities for upselling and enhancing client services.
- Participate in the onboarding process for new clients, ensuring a smooth transition.
- Collaborate with internal teams to resolve any service-related issues that may arise.
- Minimum 2 years of experience in client services or customer support.
- Strong communication and interpersonal skills, with a focus on relationship-building.
- Ability to analyze problems and provide solutions in a timely manner.
- Detail-oriented and highly organized.
- Experience with CRM software and Microsoft Office Suite is a plus.
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Experience in the financial technology or payments industry is an advantage.
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
