What are the responsibilities and job description for the Software Support-Technical Analyst position at Euronet Worldwide, Inc.?
Euronet Software Solutions (Euronet USA, LLC), a subsidiary of Euronet, is dedicated to advancing payment technologies for our global operations. We're looking for a Software Application Technical Analyst to join our team in Little Rock, Arkansas.
Role Overview: As a Software Application Technical Analyst, you'll provide top-notch support for our software applications, addressing customer inquiries and issues. You'll specialize in a specific line of Euronet products, working under general supervision. This role requires in-depth knowledge of transaction processing and Euronet products. Flexibility is key, as you'll need to handle weekend rotations, second-shift assignments, and after-hours support.
Key Responsibilities:
- Customer Support: Offer comprehensive software application support.
- Programming: Perform programming tasks to meet specifications.
- Training: Conduct training sessions for employees and customers.
- Problem-Solving: Analyze customer information to identify and resolve issues.
- System Configuration: Set parameters, verify system flow, and resolve configuration issues.
- Testing: Conduct system testing to validate results.
- Escalation Point: Handle complex customer issues.
- Administrative Support: Prepare correspondence and gather information for management.
- Collaboration: Work with other employees and customers to achieve objectives.
- Education: Bachelor's Degree in Computer Science, Business, Accounting, or related field, or 3 years of relevant experience.
- Skills: Strong programming, analytical, organizational, communication, problem-solving, training, leadership, and project management skills.
- Experience:
- 2 years with AS/400 or iSeries platform and OS/400 operating system.
- 2 years in computer programming (CL, RPG, RPGLE, Java/SQL).
- 2 years in banking, specifically in card services and ATM processes.
- 2 years in project management.
- 401(k) Plan
- Health/Dental/Vision Insurance
- Employee Stock Purchase Plan
- Company-paid Life Insurance
- Company-paid disability insurance
- Tuition Reimbursement
- Paid Time Off
- Paid Volunteer Days
- Paid Holidays
- Casual Office Attire
- Plus many more employee perks & incentives!
We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
