What are the responsibilities and job description for the Administrative Assistant / Coordinator position at Europcar Mobility Group?
Job Description
We are looking for a detail-oriented and organized Administrative Assistant / Coordinator to support our Location Management Team. In this role, you will handle vital administrative tasks that ensure the smooth operation of our processes. If you thrive in a fast-paced environment and have a keen eye for detail, we'd love to hear from you!
You will :
- Collect Accident Reports and Checklists
- Communicate with the claims team by gathering supporting documentation such as check-out slips, signed rental agreements, police report numbers, impound documentation, witness statements, estimates of damage, and any additional correspondence associated with the accident
- Upload photos of damaged vehicles, accident reports / kits, repair estimates, check-in / out slips, rental agreements, and related supporting documents to the claims website
- Respond to requests from claim coordinators and the fleet department, escalating issues as needed to the GM or claims department
- Handle calls internally and externally as they relate to customer support, insurance companies, dealerships, repair shops, and other vendors as needed
- Perform various administrative and essential accounting functions such as research and billing support tasks, accounts receivables, order supplies, and miscellaneous reports,
- Maintain lost and found log by tagging items and keeping in contact with the customer
- Complete paperwork for new hires
- Petty cash reconciliation as directed by GM
- Assist with customer service adjustments as requested
Requirements :
We offer :
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations : Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at : www.europcar-mobility-group.com
