What are the responsibilities and job description for the Customer Service Agent position at Europcar Mobility Group?
Job Description
We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish.
As a Ready Line Agent, you will :
- Maintain a clean, organized, and presentable ready line area.
- Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up.
- Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing.
- Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition.
- Confirm that an adequately completed checkout slip accompanies each vehicle.
- Assist customers in locating their rental vehicle, providing help with luggage when necessary.
- Support the efficient flow of vehicles by moving and parking cars within the facility as needed.
As a Return Agent, you will :
Requirements :
We offer :
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations : Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at : www.europcar-mobility-group.com Learn More
