What are the responsibilities and job description for the Customer Service Representative position at European Sports?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional support and assistance. Your ability to communicate effectively and analyze customer needs will be crucial in ensuring a positive experience. If you are passionate about helping others and possess strong customer service skills, we want to hear from you.
Duties
- Provide outstanding customer support through various channels including phone, email, and chat.
- Assist customers with inquiries, issues, and product information in a timely manner.
- Analyze customer concerns to offer effective solutions and escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to enhance service delivery and improve customer satisfaction.
- Stay informed about product updates, promotions, and company policies to provide accurate information.
- Participate in training sessions to develop skills in sales techniques and client services.
Qualifications
- Previous experience in customer service or client services is preferred.
- Strong communication skills in English; bilingual or multilingual abilities are a plus.
- Proficient typing skills with the ability to navigate multiple systems simultaneously.
- Ability to analyze situations quickly and provide effective resolutions.
- A friendly demeanor with a strong commitment to customer satisfaction.
- Willingness to learn and adapt in a fast-paced environment.
Join us in delivering exceptional service that enhances our customers' experiences!
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Ability to Commute:
- Schaumburg, IL 60173 (Preferred)
Ability to Relocate:
- Schaumburg, IL 60173: Relocate before starting work (Preferred)
Work Location: In person
Salary : $17 - $22
