What are the responsibilities and job description for the Transportation Dispatcher position at EV Trucking & Transport LLC?
We are looking for a dispatch specialist in the trucking industry. Multi-tasking is a must as well as computer proficiency. Job duties include searching for loads, planning routes accordingly, responding to e-mails, answering phone calls, responding to brokers as well as maintaining professional relationships. Problem-solving comes natural to customer care specialists. Our position is ideal for someone who's eager to learn and plans to grow within our company. The target is to ensure excellent customer service, respond efficiently to broker's inquiries while maintaining our trucks booked.
Responsibilities
- Manage constant incoming calls and e-mails
- Book loads
- Build sustainable relationships and trust with brokers
- Provide accurate, valid and complete information by using our tracking website
- Basic knowledge of Microsoft programs
- Basic knowledge of Gmail
- Give updates on truck's ETA
- File documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage with brokers
Skills
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Negotiating skills
- Excellent typing, reading, and writing skills
- Ability to multi-task, prioritize, and manage time effectively
- Must speak, read, and write English fluently
- Spanish is a plus
- High school degree preferable but not required'
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This Job Is:
- A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
- A good job for someone just entering the workforce or returning to the workforce with limited experience and education
- Open to applicants who do not have a college diploma
Work Remotely
- No
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- Flexible schedule
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- In a few sentences tell us about yourself.
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
- English (Preferred)
- Spanish (Preferred)
Work Location: In person
Salary : $15