What are the responsibilities and job description for the Passenger Service Agent position at EVA Airways Corporation?
ABOUT EVA AIRWAYS
EVA Airways (www.evair.com) is a 5-Star international airline headquartered in Taipei, Taiwan. In 2021, EVA Airways ranks at 7thin SKYTRAX World’s Top 10 Airlines. Currently, New York Branch Office has immediate openings for Cargo Reservation, Cargo Operation and Ramp Coordinator. Experience related to the position is preferred but entry-level is also welcomed. Essential duties and responsibilities are listed below. Other duties may be assigned to meet business needs as required. Please specify salary expectation on resume.
REQUIREMENTS
- Good communication/customer service/organization/time management skills
- Knowledge with Microsoft Office applications (Word, Excel and PowerPoint)
- Must be legally authorized to work in the U.S. without sponsorship
- Weekend/holiday/night shifts required for cargo operation and ramp coordinator
EVA EMPLOYEE BENEFITS
EVA Airways offers an excellent benefits package including:
- Comprehensive medical, dental, vision, life and disability insurance coverage plans
- 401(k) plan with company match
- Additional allowances for operation staff and outside sales
- Free and discount flight tickets for employee and eligible family members on EVA and more than 50 major airlines
- Starting from 10 vacation days per year with 1 additional day increment after the 5thyear up to 20-day maximum
- 8 national holidays, 2 floating holidays, and 14-day paid sick and personal leaves combined
JOB DESCRIPTION
FULL-TIME PASSENGER SERIVE AGENT:
- Assist passengers with general customer service and provide required information
- Perform and coordinate functions related to passenger processing at counter, departure, and/or arrival
- Complete documentation required to clear aircraft upon arrival and/or departure
- Assist passengers in case of misconnections/cancellations/delays
- Meet embarking/disembarking passengers and offer help who need special assistance
- Comply with all security requirements
- Follow direction given by Company Management and Supervisors; assists in all areas as assigned
- Coordinate with airport authority for flight operational handling
- Coordinate with relevant departments within the Company and outside vendors to fulfill operational tasks
- Supervise service providers for efficient ramp operation handling in accordance to authorities and EVA’s standard procedures
- Prepare flight operation related documentation
- Make sure ramp area is clear for flight operation prior to flight arrival
- Coordinate with cargo operation team for flight safety and on-time performance
EVA Airways is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $3,650.00 - $4,150.00 per month
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overtime
Work Location: In person
Salary : $3,650 - $4,150
