Materials Specialist

Materials Specialist

Basic Function: Coordinates materials operations, including customer service, purchasing, shipping, and receiving.

Responsibilities:

• Creates and processes materials orders for internal and external customers
• Receives and directs calls and emails in a courteous and professional manner
• Builds effective relationships and trust with internal and external customers by listening to their needs and educating them about materials
• Maintains accuracy for orders and inventory
• Receives and processes payments
• Follows operational procedures for verification of incoming and outgoing shipments, handling, and disposition of materials; evaluates and adjusts procedures as appropriate
• Maintains sufficient inventory levels by preparing and analyzing reports, negotiating prices, purchasing materials and shipping supplies, warehouse organization and cleanliness
• Maintains relationships and negotiates contracts with all shipping carriers, printers, and vendors
• Works closely with Director of Operations, EE USA National Director, and Graphic Artist to manage material quality, cost, and appropriate inventory levels
• Manages physical count of inventory as required for audit and cycle counts
• Maintains confidentiality while demonstrating a high level of professionalism
• Provides timely resolution of customer complaints, concerns, and returns
• Follows-up on Accounts Receivable balances
• Maintains customer accounts and enters new contacts received from various sources
• Attends meetings as requested
• Willing and able to pray with and for customers, donors, and colleagues
• Directs salvage of damaged or used materials
• Assists with the setup and takedown of on-site events as requested by Director of Operations
• Manages store closures and the communication thereof
• Stays current on safety and OSHA standards
• Performs office cleaning tasks according to the cleaning schedule
• Other duties as assigned

Qualifications:

• Minimum of two years’ experience providing customer service
• Knowledge of customer service principles and best practices; excellent customer service skills
• Knowledge of warehousing, purchasing, materials, shipping, office administration and procedures
• Commitment to excellence and high standards; acute attention to detail
• Willingness and ability to learn and use new technologies and best practices
• Strong organizational skills; able to manage priorities and workflow
• Ability to work independently and as a member of various teams
• Advanced clerical skills; ability to perform diversified clerical functions and basic accounting procedures
• Excellent written and verbal communication skills; ability to understand and follow written and verbal instructions
• Ability to effectively communicate with people at all levels and from various backgrounds
• Must be able to speak, read, write, and understand English; bilingual skills preferred
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Proficient in basic computer applications including Microsoft Office Suite, Google Apps, and the Internet; ability to learn and become proficient in Shopify, Stamps.com, and UPS Worldship

Key Competencies:

• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Professionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Cost Consciousness: Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
• Oral and Written Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings. Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Judgment: Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Safety and Security: Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
• Analytical: Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
• Quality & Quantity: Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Adaptability: Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Relationships:

• Maintains a healthy relationship with God and an exemplary Christian testimony
• Maintains a healthy relationship with family members (i.e., spouse and children as applicable)
• Functions as a responsible member in good standing of a local church
• Participates in the EE ministry in a local church
• Reports to the Director of Operations
• Willing and able to cooperate with the leadership and policies of EE
• Relates well and communicates clearly with all EE staff and ministry contacts

Physical Demands and Work Environment: While performing the duties of this job, the employee is frequently required to do the following:

• Occasionally required to lift and move weights 25-50 pounds
• Occasionally required to climb a ladder to a height of up to 10 feet
• Walk, bend, and climb stairs
• Stand for long periods of time
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Frequently required to climb, balance, bend, stoop, or kneel
• Continually required to talk or hear
• Specific vision abilities required for this job include close vision, distance vision, peripheral, depth, and ability to adjust or focus
• The noise level in the work environment usually is moderate to low

FLSA: This position is in the Arden, NC headquarters and is non-exempt, hourly, part-time, with office hours as agreed upon with Supervisor.

Job Type: Part-time

Pay: $18.00 - $20.00 per hour

Expected hours: 20 – 25 per week

Schedule:

• Day shift
• Monday to Friday

Language:

• English (Required)

Ability to Commute:

• Arden, NC 28704 (Required)

Work Location: In person

Salary : $18 - $20