What are the responsibilities and job description for the National Account Manager position at EVE INTERNATIONAL LOGISTICS INC?
Description
Eve International Logistics, a third-party logistics company utilizing innovative technology, knowledge, and a large network of carriers including our own USA based fleet, is hiring a National Account Manager.
The National Account Manager is responsible for managing and maintaining day-to-day relationships with existing customers. Generally, they are assigned accounts or customers, and serve as a link between EVE and the customer / account. They stay in close communication with a client and listen to their needs to figure out ways to achieve their objectives, with an ability to grow existing customers, and in certain cases, develop new accounts.
Requirements
Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.
- High school diploma, GED, or equivalent; bachelor’s degree in business administration, supply chain management, logistics, or related field preferred
- At least 2 years of logistics, supply chain management, or account management experience preferred
- Previous industry experience preferred
Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Ability to adapt to rapidly changing circumstances
- Demonstrated time management skills; ability to prioritize tasks effectively
- Ability to work independently and as part of a team
- Strong interpersonal skills; ability to build rapport with customers and carriers
- Demonstrated understanding of the supply chain; ability to identify and mitigate potential disruptions in the supply chain
- Strong freight optimization skills
- Contract negotiation skills
- Ability to analyze trends from large datasets
- Demonstrated working knowledge of legal regulations and ISO requirements
- Proficiency in Microsoft Office and logistics software
- Strong attention to detail
Key Responsibilities:
- Collaborate with sales team to support new business opportunities and onboarding of new clients
- Provide customer service and support by frequently and proactively engaging with customers and carriers to identify needs, to address any potential issues, to deepen work relationships, and to create additional revenue generating opportunities.
- Coordinate and manage the entire logistics process from order placement to delivery, ensuring timely and accurate shipments.
- Perform daily operations for customer accounts including load entry and monitoring, coordination of freight movements, customer communication, and management of customer needs.
- Implement and oversee the use of logistics software or transportation management systems to streamline operations and to track shipments in real-time.
- Analyze logistics performance data and reports to identify trends, to resolve issues, and to improve efficiency.
- Provide carriers with all required information, including, but not limited to: rate confirmation, BOL requirements, and Macropoint.
- Obtain from carriers required information, including: dispatch, drivers, cell numbers, truck number, trailer number, location, ETA, and empty/unloaded information
- Identify team driver’s hours of service (HOS) (i.e., 72hrs/reset, 1,100 miles/day; solo driver 14hrs, 550 miles/day, 10hr break). Ensure compliance with all logistics-related regulations and standards, including safety policies.
