What are the responsibilities and job description for the Hotel Front Desk Agent position at Even Hotel Sweetwater - Doral, an IHG Hotel?
Overview
We are seeking a dedicated and personable Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will possess strong customer service skills and a passion for hospitality management. As the first point of contact for guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless check-in and check-out experience.
Duties
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage the check-in and check-out process efficiently, handling reservations and payments accurately.
- Provide information about hotel amenities, services, and local attractions to enhance guest experience.
- Address guest inquiries and resolve any issues or complaints promptly and professionally.
- Perform night audit duties as required, ensuring accurate financial reporting at the end of each day.
- Maintain an organized front desk area, including managing phone calls with excellent phone etiquette.
- Collaborate with other hotel departments to ensure guest satisfaction and smooth operations.
- Assist in maintaining guest relations by following up on feedback and ensuring all needs are met during their stay.
Qualifications
- Previous experience in customer service or hospitality management is preferred.
- Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; multilingual or bilingual skills are a plus.
- Familiarity with hotel management systems is advantageous but not required; training will be provided.
- Excellent problem-solving skills and the ability to handle stressful situations calmly.
- A keen attention to detail and strong organizational skills are essential for managing multiple tasks efficiently.
- Availability to work flexible hours, including nights, weekends, and holidays as needed.
Join our team as a Front Desk Agent where your contributions will directly impact our guests' experiences!
Job Types: Full-time, Part-time
Pay: From $14.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Doral, FL 33172 (Required)
Ability to Relocate:
- Doral, FL 33172: Relocate before starting work (Required)
Work Location: In person
Salary : $14
