Hotel Front Desk Agent

Job description

We are looking for Hotel Front Desk Agents to serve as our guests first point of contact and manage aspects of their accommodation. If you have a knack for customer service, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Work experience as a hotel Guest Services Agent and/or Marriott / IHG hotels previous experience is preferred , OPERA PMS Knowledge is preferable.

Skills, Qualifications and Experience Requirements

• If you are passionate about customer service, this is the place for you!
• Delivers the brand promise and provides exceptional guest service at all times.
• Provides excellent service to internal customers.
• Maintains positive guest and colleague interactions with good working relationships.
• Minimum one year experience at a comparable quality property.
• General knowledge of hotel departments.
• Excellent communication skills - oral and written.
• Excellent guest service skills.
• Able to work on a flexible schedule, including weekends and holidays.
• Must be able to stand for an entire shift.
• Maintain regular attendance in compliance with Hotel Indigo and Atwell Suites Standards, as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply at all times with Hotel Indigo and Atwell Suites Standards and regulation to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Follow proper procedures to all VIP and special guest request.
• Establish and maintain good communication and teamwork with fellow employees and other departments within the hotel.
• Have knowledge of and assist in all emergency procedures as required.
• Handle checked in/out in a friendly, efficient and courteous manner,
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Answer inquiries from guest regarding restaurants, transportation, entertainment, etc. within the property.

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Front Desk: 1 year (Preferred)
• Hotel: 1 year (Preferred)

Work Location: In person

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Ability to Commute:

• Miami, FL 33130 (Required)

Work Location: In person

Salary : $16