Senior Account Manager

Job Description

Job Description

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you are someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary :

The Senior Account Manager focuses on the implementation and deployment of new business while nurturing relationships to retain existing business. Senior Account Managers are responsible for maintaining equipment levels, identifying, and engaging Service Providers, explaining client requirements, file maintenance, performing administrative and clerical tasks as needed. This position will work as a liaison between EverDriven and our clients to provide guidance, direction, and feedback to the respective Area Manager, Regional Director, or Senior Management, as well as working in collaboration with EverDriven departments, and transportation service providers.

Office Location : Auroura, CO

Salary Range : $80,000 - $90,000 / year, based on experience 10% quarterly bonus potential

Location : This position will be based out of the office located in Aurora, CO located near S. Parker Road and Yale.

Responsibilities :

• Execute programs to improve service quality, reduce costs, and increase service productivity
• Responsible for the overview, management, and the daily service of accounts in addition to vetting and credentialing service providers
• Identify and properly escalate to management any potential daily challenges or service deficiencies
• Responsible for providing compliance with the Operational Reference Guide (ORG) under the direction of the Area Manager, District Director, and / or Sr. Management
• Maintain strong customer service skills and consistent, professional communication with service providers, parents, and on-site school personnel
• Serves as liaison between department / program heads / district executives and Area Manager
• Train and mentor Account Managers while overseeing their daily activities and work performance under the guidance and request of the Area Manager
• Use effective industry skills and abilities to support our innovative transportation services
• Responsible for the continuous improvement of a safe, efficient, and effective transportation system
• Develop and maintain open communication channels with project contractors, community officials, and agency staff
• Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
• As a part of normal business operations, employees in this role may access and / or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements :

Benefits

Commitment to ESG :

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion :

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity :

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com.

Salary : $80,000 - $90,000