Customer Engagement Scheduler

Job Summary:

The Appointment Setter's principal responsibility is to schedule appointments for sales representatives. The Appointment Setter will have a vital role in our sales process. The person in this role will use their skills to categorize all sales opportunities. They will contribute to the overall success of our sales team and assist in improving closing ratios. They will use good judgment and discretion that will not cause hardship to the organization.

Essential Job Functions:

• Efficiently manages and schedules appointments for sales representatives and service technicians.
• Utilizes software tools to maintain accurate and up-to-date calendars.
• Ensures timely and clear communication with customers regarding scheduled appointments.
• Must have a firm understanding on how to overcome objections and ask key questions to funnel customers through our sales channel.
• Educate our potential customers on how our product can benefit them.
• Interacts with customers in a professional and friendly manner to gather necessary information for appointment scheduling.
• Provides information about products and services, addressing customer inquiries and concerns.
• Maintains a positive and customer-centric approach in all interactions.
• Accurately enters customer information and appointment details into the company database.
• Keeps detailed records of appointments, cancellations, and reschedules.
• Generates reports as needed to track appointment-related metrics.
• Collaborates with sales representatives, service technicians, and other departments to ensure smooth coordination of appointments.
• Communicate any changes or updates to the relevant parties promptly.
• Performs other duties as required.

Required Skills/Abilities:

• Must exhibit the traits and ability to exemplify the Everest 5 core values such as coaching, being respectful, striving for continuous improvement, getting things done and doing the right thing.
• Ability to maintain confidentiality of conversations, data records, files, and other vital information.
• Excellent verbal and written communication skills.
• Ability to convey information concisely and professionally.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and manage multiple schedules.
• Customer-focused with a commitment to providing excellent service.
• Ability to handle customer inquiries and concerns diplomatically.
• Ability to build relationships and interact positively with employees, management staff, and customers, even in stressful situations.
• Ability to identify issues, address them, and provide effective solutions.
• Ability to maintain compliance with local, state, and federal regulations.
• Ability to adapt to changes and handle them with professionalism.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, etc.) and/or other software programs.

Education and Experience:

• High school diploma or equivalent required.
• Sales experience preferred
• Call center experience preferred
• Previous experience in customer service or appointment scheduling preferred.
• Training in relevant software applications is preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 50 pounds at times.

We are an Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. We intend that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Job Type: Full-time

Pay: Up to $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Commute:

• Apopka, FL 32703 (Required)

Ability to Relocate:

• Apopka, FL 32703: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20