Administrative Assistant to Financial Advisor

Everest Wealth Advisors is an independent group of elite financial advisors who work with high net-worth clients across 32 states. LPL Financial is our Broker Dealer and provides a wide array of support services to us.

Who we are looking for :

You will support our advisors, our clients, and our continued growth, ensuring smooth firm-wide operations centered on client service including client-specific, account-specific, and general business functions. This position is responsible for facilitating and maintaining ongoing client support, answering general inquiries, handling various client matters, researching, and resolving client service issues, and preparing required documents. You're an administrative pro who wants to be more and do more. You are organized and able to work independently while thoroughly enjoy being part of a team. You love organizing paper and projects and enjoy filling out forms meticulously. You’re a go-getter when it comes to follow through and details rarely slip your grasp. You take immense pride in your work. . You will shield the Advisory Team from operational activities so they can focus on providing excellent advice to clients and expanding client relationships. You will strategize with leadership and bring ideas for improvement, along with the tenacity and project management capabilities to implement.

This position will support the office in the following ways :

• Deliver exceptional customer service to clients through personalized outreach and professional communication
• Prepare investment account paperwork and manage the transfer of assets which includes preparing forms, obtaining appropriate signatures, preparing documentation to upload to home office, tracking new applications and coordinating rollovers
• Respond promptly to client service requests, troubleshoot service issues, and provide effective solutions
• Handle routine matters for client accounts to include processing name and address changes, beneficiary updates, and bank authorizations
• Assume cashiering function with custodians, ensuring accurate and efficient financial transaction processing
• Interface with custodians to complete new account applications and various account maintenance items, process cash and securities transactions, follow up as needed
• Manage death claim process, working with advisory team, custodians and beneficiaries to get new accounts structured and funds distributed appropriately and timely
• Manage periodic contribution / distribution process, leveraging an existing Excel spreadsheet to determine appropriate buys / sells
• Proactively communicate with advisory team, providing updates and addressing concerns, as well as helping them to stay current on open tasks
• Work closely with clients on outstanding items, providing support, guidance, and gentle reminders when needed
• Conduct research, prioritize issues, and follow up on incoming inquiries
• Update and maintain client status and information within CRM and all internal systems and reports
• Monitor and streamline workflows for client service and business operations tasks
• Assist with other duties and projects, research requests and operation follow-up items as assigned
• Contact home office and product sponsors to resolve errors as needed

The ideal candidate :