Commercial Program Manager

Location: Onsite in Alachua, Florida

Compensation: $100,000 to 120,000 

Bonus: Eligible up to $10,000 Annually

RTI Surgical is now Evergen!

This rebrand reflects our strategic evolution as a leading CDMO in regenerative medicine and comes at the end of a significant year for the business, including the successful acquisitions of Cook Biotech in IN. and Collagen Solutions, MN.

Our new brand identity emphasizes our unique positioning as the only CDMO offering a comprehensive portfolio of allograft and xenograft biomaterials at scale.

Evergen is a global industry-leading contract development and manufacturing organization (CDMO) in regenerative medicine. As the only regenerative medicine company that offers a differentiated portfolio of allograft and xenograft biomaterials at scale, Evergen is headquartered in Alachua, FL, and has manufacturing facilities in West Lafayette, IN., Eden Prairie and Glencoe, MN., Neunkirchen, DE., Glasgow, UK., and Marton, NZ.  

Read more about this change and Evergen’s commitment to advancing regenerative medicine here: https://lnkd.in/eMSfVJkM ;        

Position Summary:

The Commercial Program Manager is a leader within the Business Transformation Office that enhances the efficiency and effectiveness of onboarding and renewing Cortiva accounts such that lead time is minimized, supporting accelerated growth.  The candidate will be responsible for overseeing onboarding for all new accounts and renewals of all current accounts, including development of pricing strategy, developing/implementing a streamlined process aimed at reducing lead times, and managing the actual execution of onboarding to ensure a smooth transition for internal stakeholders and customers.      

 The candidate will continuously evaluate the current state of the onboarding and renewal processes, including metric/KPI targets and performance to those targets, seek to understand the drivers of that performance, and then support and/or lead the development and implementation of the future state of processes, systems, and people to optimize that performance.  They will serve as the main liaison between Commercial Ops and the customer-facing Commercial Team, facilitate problem solving and execution, and partner with and challenge key organizational leaders (up to and including Leadership Team Members) to think differently, mitigate risks, and clear roadblocks to rapidly onboard new accounts.      

 The candidate must possess a strong background in engineering, continuous improvement, and problem-solving methodologies, complemented by commercial experience in account management, customer contracting, customer pricing (specific to med tech), and/or sales operations to drive innovation and excellence in the onboarding process.     

Responsibilities: 

• Designs and implements a robust onboarding process for new accounts and renewal process for current accounts to minimize lead time and enhance customer satisfaction.
• Closely monitors process from initial interaction with prospective account through agreement execution and works with Commercial leadership to ensure that risks to a smooth onboarding are mitigated or elevated to the next level of leadership
• Collaborates closely with sales representatives, RSMs, Area Directors, Corporate Account Directors, hospitals, Compliance, Sales Ops, Customer Service, and Legal Departments to ensure a cohesive approach
• Fosters a culture of accountability and speed of execution within the onboarding framework
• Aligns with corporate strategies and execute targeted initiatives to accelerate priority target accounts
• Drives commercial excellence as a core aspect of the role, executing focused strategies by priority end markets and channels 
• Engages in team leadership, fostering a high-performing organization focused on optimizing the value chain for commercial growth 
• Reviews, creates, modifies, and analyzes views of data to support problem solving 
• Drives cross-functional problem solving spanning across all levels of the organization, including sales reps and executive leadership, employing the problem-solving methodology to solve complex issues
• Leads/manages and/or plays a team-member role in cross-functional projects to accelerate growth
• Serves as a change agent in encouraging the development of new processes, systems, and people where legacy processes are culturally engrained
• Communicates progress of transformational initiatives with executive leadership via clear and efficient messaging and requests for help to clear roadblocks when needed
• Develops and maintains reporting and tools focused on commercial metrics to support demand generation, funnel management, and near term revenue forecasting.   
• Works independently and makes sound decisions with limited supervision
• Other duties as assigned

 Core Competencies:

• Critical thinking and problem solving
• Collaboration, both internally and externally
• Leadership by influence
• Effective communication at all levels
• Change management 
• Project management 
• Understanding of database structure and report-writing fundamentals 
• Data analysis

 Education/Experience Required:

• Associate’s Degree with relevant experience or Bachelor’s Degree from an accredited university or college
• Developing reports in Power BI and MS Excel using SQL and/or HANA database 
• Minimum of 3-5 years of experience in process improvement 
• Minimum of 3 years of leadership experience
• Minimum of 3 years of commercial-related experience 
• Understanding and proven ability to execute problem solving concepts
• Successful development and execution of project plans that have resulted in efficiency/productivity improvements 

Physical Requirements:

•   Light work:  Physically handle objects up to 20 lbs. occasionally.

Work Environment:

•  Office Setting - Open layout with assigned work station or office

Travel:

• 25% travel