Referral Coordinator

Clinical Referral coordinator and Receptionist:

Referral coordination/Receptionist includes the following activities:

• Answer all incoming phone calls for the practice and triage as appropriate
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety.
• Ensure complete and accurate registration, including patient demographic and current insurance information.
• Contact review organizations and insurance companies to ensure prior approval requirements are met. Present necessary medical information such as history, diagnosis and prognosis. Provide specific medical information to financial services to maximize reimbursement to the hospital and physicians.
• Review details and expectations about the referral with patients.
• Assist patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance).
• Be the system navigator and point of contact for patients and families, with patients and families having direct access for asking questions and raising concerns. May assume advocate role on the patient's behalf with the carrier to ensure approval of the necessary supplies/services for the patient in a timely fashion.
• Identify and utilize cultural and community resources. Establish and maintain relationships with identified service providers.
• Ensure that referrals are addressed in a timely manner.
• Remind patients of scheduled appointments via mail or phone.
• Maintain patient confidentiality.
• Cross-training: Willingness to learn and cross-train in various administrative tasks. This included assisting with front desk duties, medical records, and some billing tasks.
• Patient registration and Scheduling: Registering new patients efficiently and accurately.
• Scrubbing Demographics: Reviewing patient information for accuracy and completeness. Ensuring demographic data is up-to-date in our system.
• Paper chart management: Scanning and organizing paper charts for billing purposes.

Regular and reliable attendance is required to perform the functions of this position.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $20 - $25