IT - Business Intelligence (BI) Analyst

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families.

The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

Job Title: Business Intelligence (BI) Analyst

Salary Range: $80,000 – 90,000

Location: Seattle – Administration

About The Position

Evergreen Goodwill is seeking a Business Intelligence (BI) Analyst to join our growing team and support the organization's digital transformation. This role will be responsible for leveraging data to uncover insights, drive decision-making, and optimize operational efficiency across our donation processing, retail, and workforce development programs. You will work closely with cross-functional teams to gather and analyze data, create reports, and deliver actionable insights that support our mission of sustainability, community impact, and economic mobility.

The BI Analyst will play a critical role in supporting data-driven decision-making at all levels of the organization. This role will use advanced analytics and reporting tools to identify trends, performance metrics, and opportunities for improvement, ultimately contributing to the growth and effectiveness of Evergreen Goodwill’s programs. This role will also support the design and implementation of dashboards, KPIs, and data systems to empower leadership and teams with the information they need to make informed, strategic decisions.

Essential Functions and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Dashboard & Report Design

• Design and develop interactive, user-friendly self-service dashboards and reports using BI tools (Power BI or Excel) to provide actionable insights and drive decision-making.
• Collaborate with cross-functional teams to create and maintain automated reports and self-service BI tools, empowering departments to access and utilize data independently.
  
  

Data Analysis & Insights

• Analyze complex datasets to identify trends, patterns, and opportunities for operational efficiency, cost reduction, and process improvement.
• Provide ongoing data analysis support for key initiatives, including sales, donation processing, retail operations, and workforce development programs, helping stakeholders make data-driven decisions.
  
  

Communication & Presentation

• Present data insights and recommendations to leadership in a clear and understandable format, translating complex technical information into actionable business strategies.
  
  

Data Quality & Continuous Improvement

• Monitor data quality and troubleshoot data discrepancies, implementing processes to maintain high-quality data standards.
• Stay up-to-date with the latest BI trends and technologies, continuously recommending improvements to existing reporting systems and data workflows.
  
  

Position Requirements: Qualifications under the Americans with Disabilities Act (ADA)

To successfully perform this job, individuals must be able to complete each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Education And Experience

• A Bachelor’s degree in Business, Computer Science, Data Analytics, or a related field, or equivalent experience.
• 3 years of experience in business intelligence, data analysis, or a related field, preferably in a non-profit or mission-driven organization.
• Proficiency in BI tools such as Power BI, Tableau, or similar platforms for data visualization and reporting.
• Strong experience with data analysis and querying using Python, SQL, Excel, or other analytical tools.
• Solid understanding of data warehousing, data modeling, and data governance principles.
• Experience in creating and maintaining dashboards, reports, and performance metrics to track key business outcomes.
• Experience working with cloud-based data platforms, particularly Azure or similar cloud technologies.
• Strong problem-solving skills with the ability to analyze complex data sets and translate findings into actionable business insights.
• Excellent communication skills, with the ability to present complex data insights to both technical and non-technical audiences.
• Attention to detail and strong data integrity skills to ensure accurate and reliable data reporting.
• Ability to collaborate effectively with cross-functional teams and business stakeholders to gather requirements and deliver insights.
• Solid understanding of data modeling and visualization best practices.
• Strong organizational skills with the ability to stay focused, manage priorities, and keep projects moving forward.
• Clear empathy and respect for frontline staff, with a commitment to delivering and designing practical, user-centered solutions.
• Comfortable analyzing problems, thinking critically, and offering practical solutions that help teams work smarter.
• Clear and confident communicator—able to share ideas, ask good questions, and keep people in the loop.
• Reliable, detail-oriented, and committed to doing great work with care and follow-through.
• Good with time management, able to balance multiple tasks and follow through on commitments.
• Curious and improvement-minded—always looking for ways to make things better or more efficient.
• Capable of managing small-to-medium projects by breaking work into steps, setting realistic timelines, and following through to meet deadlines.
  
  

Skills And Competencies

• Experience with Azure Data Factory, Azure SQL, and other Azure data solutions for data integration and transformation.
• Experience with statistical analysis tools such as R, Python, or similar languages for advanced data manipulation and predictive analytics.
• Experience with ETL processes (Extract, Transform, Load) and integrating data from multiple systems.
• Familiarity with machine learning and data science concepts to support predictive analytics and advanced reporting.
• Experience with data automation tools, including Power Automate or similar platforms, to streamline data processes.
• Knowledge of non-profit sector metrics, with an understanding of the types of data and KPIs that drive success in sustainability, workforce development, and social impact.
• Certifications in BI tools or data analysis (e.g., Microsoft Certified: Data Analyst Associate, Tableau Desktop Specialist).
  
  

Physical Abilities

• While performing the duties of this job, the employee will be required to sit for periods of time, communicate with other employees by talking and hearing, required to lift and carry items weighing up to 50 pounds, and operate computer systems.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Able to communicate with others effectively both verbally and written, including those who have limited English skills.
• Maintain reliable attendance.
  
  

Work Environment

• Exposure to computer screens.
• The noise level in the work environment is usually moderate.
• Required in-office work schedule, 5 days/week in office.
• Required job duties are normally performed in a climate-controlled office environment, or remotely from home.
  
  

Everyone is Welcome

When you join Evergreen Goodwill, you join a truly vibrant community. We value the things that make us different and unique. From diverse international and ethnic backgrounds, to languages, identities, ages, orientations, and beyond, Evergreen Goodwill celebrates individual and cultural diversity.

Why work at Evergreen Goodwill?

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance (for salaried employee)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee Assistance Program (EAP)
• Career Advancement Opportunities
• Paid Job Training
  
  

EEO Statement: Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and EGNW reserves the right to change this job description and/or assign tasks for the employee to perform, as EGNW may deem appropriate.