What are the responsibilities and job description for the Customer Care Specialist position at Evergreen Home Performance?
Evergreen Home Performance, a leading company in Maine’s residential energy efficiency sector, is seeking a talented individual to join our growing Production Department as a Customer Care Specialist. We seek a motivated and caring individual to ensure every project we do results in a delighted customer and a smooth, efficient, and complete deployment.
The Customer Care Specialist provides top-notch Customer service and ensures every Evergreen customer has a great experience during their Project scheduling & installation phase. This professional manages customer interactions once a customer contracts with the company, coordinates customer project scheduling, schedules subcontractors, updates customer records, and follows up on customer questions and concerns.
The Customer Care Specialist also ensures the smooth and efficient deployment of production teams. The Specialist keeps production teams fully scheduled and deployed, processes project completions for invoicing, manages quality control, and provides department data for business management.
In the ever-changing world of small business, we are seeking someone who is adaptable and committed to seeing tasks through to completion. Additionally, we are looking for an individual with a high level of professionalism in interpersonal relations. If you are a detail-oriented individual looking for a dynamic role in our Production Department and you want to make an impact at a small, mission-driven company, this position may be the perfect fit for you.
Highly qualified candidates will have prior customer service experience. The ideal candidate should enjoy a high level of teamwork, possess excellent logistics and computer (Word & Excel) skills, and have impeccable verbal and written communication abilities. Construction knowledge a plus.
The Customer Care Specialist position is a full-time position. The work schedule is Monday through Friday, during traditional business hours. This position is based in our Rockland office and is not eligible for remote work.
Our recruitment process includes reviewing all applications, conducting phone interviews, and scheduling in-person interviews. Once we review your application and resume, you will be contacted by phone if you are selected to move forward in the hiring process.
Salary : $23 - $27
