Lifestyle Concierge- Esplanade at Highland Ranch

Job title Lifestyle Concierge

Reports to Lifestyle Manager/Community Manager

Classification Part Time; Nonexempt

Working Hours As required 20- 25 hours weekly (includes holidays and weekends)

Job Purpose

Responsible for greeting all visitors and assisting with residents’ questions/concerns, general admin, orientating new residents, facility checks and lifestyle/social planning.

Duties and Responsibilities

• Responsibilities include but are not limited to greeting residents and guests as they enter, checking ID cards, inputting all required paperwork into the computer system, assisting with event set ups, respond promptly to communications and follow through on commitments made to others.

• Monitor facilities and report any areas of concern to management.
• Show courtesy and respect to all customers and listen openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows and functions for residents to attend.
• Demonstrate exceptional customer service when communicating with other departments, residents, guests and vendors.
• Maintaining a safe and friendly environment for residents, guests, and fellow staff members.
• Work as a team with the Lifestyles Department to create a fun and exciting program for residents and their guests.
• Assistance in room set up for their events and assist when facilities are being used.
• Light janitorial duties, including stocking restroom facilities, cleaning glass, fitness equipment and trash collection.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergency situations.

Physical, Mental and Visual Skills

Good organizational and verbal skills. Possess a high level of energy, initiative, enthusiasm, cooperation and exercise good judgment and discretion. Computer skills including basic knowledge of MS Office programs including PowerPoint, Outlook, Word, and Excel. Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem solving, point of sale system, registration processes, policies and procedures, equipment, material and products, etc.

Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to forty (40) pounds.
Must have very flexible availability for work schedule, weekends and evenings and some holidays.

Working Conditions

Works indoors and outdoors. Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals and or solvents if proper safety procedures are not followed.

This job description does not imply that the above are the only responsibilities assigned to this position. Employees holding this position will be required to perform any on the job-related duties as requested. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Job Type: Part-time

Pay: $12.00 per hour

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Clermont, FL 34715: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)

Work Location:

• One location