What are the responsibilities and job description for the Program Manager position at Evergreen?
Program Manager – Retail/Ecommerce portfolio
About the Role
We are seeking a skilled Project Manager to drive specific project initiatives and lead technical programs. This role requires an experienced professional with strong technical program/project management expertise and a proven track record of delivering successful projects while collaborating with cross-functional teams.
Key Responsibilities
- Manage multiple complex programs within the Technical Professional Services practice
- Implement and maintain program management processes and best practices
- Lead and coordinate program teams of anywhere from 1-15 members, including both on-shore and off-shore resources
- Monitor program budgets and track program metrics and KPIs
- Develop and maintain project plans based on KPI and deliverables
- Build and maintain strong relationships with stakeholders and facilitate cross-functional collaboration
- Drive business development initiatives through excellent delivery and client relationship management
- Identify and pursue opportunities for account growth and additional service offerings
- Ensure consistent client satisfaction and maintain strong client relationships
Qualifications
- 5 years of experience in program management, with at least 1 year leading complex technical programs
- Experience in client-facing roles managing program delivery and stakeholder relationships
- Proven track record of managing teams of 1-15 members
- Strong technical background with experience in managing software development or data-focused projects
- Demonstrated experience in budget management and tracking program financials
- Excellent contractual documentation management skills
- Proficiency in implementing program management methodologies and best practices
- Experience working with both on-shore and off-shore teams
- Expertise in Microsoft Azure DevOps, Jira, Asana and/or other Project Management tools
- Proven track record in business development and growing client accounts
Preferred Qualifications
- Experience working in Retail/Ecommerce industry
- Experience working with offshore teams
- Experience with Agile and traditional project management methodologies
- Knowledge of data technologies and applications
- Industry certifications (e.g., PMP, Scrum Master, SAFe)
- Experience in implementing PMO processes and tools
- History of successful client relationship management leading to account growth
- Experience in technology consulting services sales
- Bachelor’s degree in computer science, engineering, or related field
Personal Attributes
- Strong leadership and team management capabilities
- Excellent problem-solving and analytical skills
- Outstanding written and verbal communication abilities
- Adaptable and able to work effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Strategic mindset balanced with tactical execution capabilities
- Strong business acumen and client relationship management skill
