What are the responsibilities and job description for the IT Support Specialist II - Las Vegas, NV position at Everi Holdings Inc.?
Department: IT - Desktop Support
Location: Las Vegas, Nevada - Corporate Headquarters
Description
We're looking for a motivated, experienced professional who's passionate about delivering exceptional customer service and IT support. In this role, you'll provide assistance to internal Everi system users and play a key part in driving our team's success. If you're enthusiastic about IT and eager to showcase your skills and positive energy, your search ends here. This is a dynamic opportunity to engage with users, support operations, and work across a variety of IT functions!
What Will You Be Doing?
You'll be our go-to tech hero for internal customers, tackling hardware issues, maintaining account integrity, and supporting cross-functional projects across our enterprise. Key responsibilities include:
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $54,000 - $57,000 annually.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
Location: Las Vegas, Nevada - Corporate Headquarters
Description
We're looking for a motivated, experienced professional who's passionate about delivering exceptional customer service and IT support. In this role, you'll provide assistance to internal Everi system users and play a key part in driving our team's success. If you're enthusiastic about IT and eager to showcase your skills and positive energy, your search ends here. This is a dynamic opportunity to engage with users, support operations, and work across a variety of IT functions!
What Will You Be Doing?
You'll be our go-to tech hero for internal customers, tackling hardware issues, maintaining account integrity, and supporting cross-functional projects across our enterprise. Key responsibilities include:
- Frontline tech support: Be the first line of defense for our internal users, solving hardware, software, and access issues.
- Security & Compliance: Maintain workstation security and user account integrity in alignment with SOX, PCI, and SOC2 standards.
- Onboarding/Offboarding: Make first days smooth and last days secure through seamless IT processes.
- Workstation Deployment: Configure, image, deploy, and track hardware with precision and care.
- Knowledge Management: Keep our internal IT knowledge base sharp and up-to-date.
- Trend Analysis: Spot patterns in support requests and escalate systemic issues before they escalate themselves.
- Asset Management: Oversee IT inventory, support office relocations, and keep everything tracked and tidy.
- Event Support: Help coordinate and provide tech support for internal and customer-facing events.
- On-call Coverage: Participate in on-call rotation to support our people, even after hours.
- Cross-Team Collaboration: Work hand-in-hand with Infrastructure and InfoSec teams on critical projects and rollouts.
- Education: Bachelor's in IT, Computer Science, Engineering, or equivalent combo of work and academic experience.
- Experience: 2-5 years in an IT support role in a fast-paced, customer-focused environment.
- Customer Service First: You're calm, confident, and courteous when tech goes sideways.
- Tech Toolbox:
- Microsoft Windows 10/11, Office Suite, Office 365
- Printers (desktop & multi-function)
- Advanced troubleshooting skills and Windows CLI knowledge
- Soft Skills:
- Excellent communication — technical and non-technical
- Self-starter mentality with top-tier problem-solving skills
- Comfortable supporting both on-site and remote users
- Important Info:
- This is a 100% on-site role at our HQ office on Tenaya Way – local travel to other nearby company locations may be required.
- You must have reliable transportation.
- Participation in on-call rotation required.
- Everi's benefits package includes Medical, Dental, Vision, 401k with company match, life insurance, maternity and paternity leave, adoption assistance, pet insurance, gym reimbursement, and more!
- Discretionary Time Off (DTO) - No more "banking hours" to take a day off and the perfect way to prevent burnout and improve productivity.
- Building on a solid culture and resounding positive feedback from Everi employees in 2021, Everi continued to receive recognition as a Top Workplace in 2022. Everi was recognized nationally as a Top Workplace 2022 USA and received a second regional award for its HQ in Las Vegas as a Nevada Top Workplace 2022. This most recent award brings Everi's total number of Top Workplaces awards in 2021 and 2022 to a whopping 10 awards!!!!
Everi is committed to expanding its innovative and creative reach, building a culture based on the tenets of respect and transparency. We are proud to be the gaming industry's single-source provider of financial technology, loyalty solutions, games, and intelligence solutions. The compensation for this role considers a wide range of factors, including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential for the location at which the position may ultimately be filled. At Everi, it is not typical for all individuals to be hired at or near the end of the range; compensation decisions depend on each case's facts and circumstances. A reasonable estimate of the current range is $54,000 - $57,000 annually.
Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.
- For All External Staffing Agencies **
Salary : $54,000 - $57,000
