What are the responsibilities and job description for the Healthcare Customer Service Representative position at Everise?
Company Description
Everise is a global customer experience firm that delivers happiness to millions of customers worldwide, focusing on healthcare. Our mission is to transform customer care into something extraordinary by consistently delivering positive interactions in 32 languages. We are a diverse and inclusive group that champions learning from different backgrounds, experiences, abilities, and perspectives.
Role Description
This is a full-time remote role for a Healthcare Customer Service Representative at Everise. The Customer Service Representative will be responsible for providing exemplary customer support, ensuring customer satisfaction, and delivering exceptional customer service on behalf of various healthcare brands.
Qualifications
• Healthcare background required
• Efficient with multi-tasking
• Computer literacy/Tech savvy
• Candidates that go above and beyond
• Express empathy
• Patience, compassion and empathy
• We want people that find it rewarding helping others and want to do the right thing to ensure the issue is fully resolved, taking a situation that may have created frustration and turning it into a pleasant experience
- This is a higher level CSR role - candidates need to have experience with de-escalations
