Spanish Bilingual Customer Service Representative - Onsite Orlando, FL

In this role, you will take your exemplary customer service skills, patience, understanding, and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer the opportunity for you to earn additional cash incentives to reach your goals in addition to your base pay. We offer medical, dental, vision, and 401K benefits and earned PTO. If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

Job Requirements:

Must be located in or willing to travel to the site location of 8517 Southpark Circle, Suite 140, Orlando, Florida 32819

• English-Spanish bilinguals must be proficient in English
• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one-call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision-making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
• Responsible for call disposition or compiling and documenting customer information as required
• Ability to accept and embrace changes within the current business environment
• Must be flexible to work weekends & holidays, based on client needs

Qualifications:

• High school diploma or GED
• Ability to pass a drug screen and background check
• Healthcare background experience is a plus. Comfortable with medical terminology.
• A dedicated area to work area, free from distractions and background noises.
• Internet speed requirement of 50 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
• Demonstrated passion for excellence concerning treating and caring for customers, especially senior citizens
• Strong decision-making and analytical abilities
• Ability to identify customer needs and articulate products and services
• Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
• Highly developed sense of integrity and commitment to customer satisfaction
• Meet all attendance and dependability requirements
• Be a team player

Equipment Requirements:

Employee to provide one of the following headsets is required:

• Plantronics 3320 Blackwire
• Plantronics 3220 Blackwire
• Plantronics 5220 Blackwire
• Plantronics EncorePro 520 DA80 USB Plug Adapter

Job Type: Full-time

Pay: $15.50 - $16.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday

Work Location: In person

Salary : $16 - $17