Overnight Front Office Manager

Overview

This position will oversee the overnight operations of the rooms division including Front Office, Guest Services, and Housekeeping. The Overnight Manager will be responsible for overseeing general resort operations including running closing procedures for accounting and food and beverage. This person will be responsible for anything that happens on the overnight shift. We're looking for someone who shares our passion for creating unforgettable guest experiences, nurturing a vibrant company culture, and building strong connections with our guests and within our communities.

About Everline Resort & Spa

Located in California’s Olympic Valley, Everline Resort & Spa provides a premier mountain getaway to North Lake Tahoe. The resort offers a year-round destination with ski-in/ski-out access to Palisades Tahoe, the third largest ski resort in North America, a championship golf course, relaxing spa treatments and a wide range of recreational activities. Our sophisticated lodge environment perfectly complements its rugged surroundings and reflects the spirit of the region.

Our on-site restaurant options include casual dining at Sandy’s Pub, breakfast cuisine at Cascades, a cozy coffeehouse and marketplace at Bearshine Café, delicious Asian-inspired comfort food at the Iron Road Noodle House, and fine dining at Six Peaks Grille. Additional resort amenities comprise our heated swimming pools open year-round, a 150-foot water slide, scenic hiking and biking trails, fly-fishing, cross-country skiing, and a private ice-skating rink that is available to guests throughout the winter season. 

Everline Resort & Spa takes inspiration from the distinct history and experience of the property and is a nod to the historic rail lines that connected throughout the area.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Discounted Palisades Tahoe Ski Pass
• Food & beverage, retail, and spa discounts
• Free rentals on ski gear, ice skates, Nordic skiing, and golf course access
• Discounted rooms at Hyatt and CoralTree Properties
• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement.
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.

Responsibilities

• Oversees resort operations, resolves issues and tends to anything that arises during the overnight shift.
• Runs closing reports for accounting and food and beverage and ensures the resort is secured after the outlets close.
• Oversees and participates in all aspects of the Front Office, Guest Service, and Housekeeping operations, i.e. guest reception coverage as needed, public space cleanliness, and room inspections.
• Responsible for maintaining Housekeeping supply and retail shop inventories on as needed basis or at minimum monthly par levels-oversees ordering of all supplies for both Departments in conjunction with monthly budget/forecast numbers.
• Motivates team members and establishes a productive working environment at the resort.
• Oversees & supports all overnight operational aspects of the resort including Front Desk/ Guest Services, Housekeeping, and Maintenance.
• Conducts overnight stand-up meetings if needed.
• Monitors and maintains high service quality, cleanliness, and safety standards.
• Fosters a positive work environment and promotes teamwork among staff members.
• Maintains consistent open lines of communication with overnight team members & contractors.
• Directly oversees & supports night auditors. Conducts a nightly audit checklist of the hotel's financial transactions, ensuring accuracy and compliance with hotel policies.
• Reviews & prepares for next-day arrivals including VIPs. Responsible for room assignments, amenity request forms & communication of all guests-related information.
• Performs regular resort walks and checks of resort facilities.
• Responds to emergencies or incidents promptly and appropriately, following hotel standard operating procedures.
• Ensures all guest requests, inquiries & concerns are responded to in a professional & timely manner.
• Properly communicates all team member-related concerns.

Qualifications

• High School diploma or any other combination of training or experience that provides the required knowledge, skills, and abilities.
• Previous customer service experience in the hospitality field.
• Ability to compute basic arithmetic.
• Fluency in English both written and verbally.
• Provides legible communication and directions.
• Ability to work well under pressure
• Ability to work with minimal or no supervision
• Ability to multi-task and meet strict deadlines
• Ability to work with multiple systems
• Strong problem-solving skills
• Strong interest and enthusiasm towards work
• Must be able to perform in a highly confidential environment
• College level accounting classes is preferred
• Two years of accounting or related field experience.

Physical Requirements and Working Conditions:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear. Must be capable of walking or standing 90% or more of a normal 8 hour work shift. Must be capable of carrying, lifting. pushing or pulling up to 30lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Must be capable of answering phones and using a computer.
• While performing the duties of this job, the employee will be exposed to indoor working environment. The noise level in the work environment is usually moderate.

Wage Range: $75,000-$85,000 per year

This job description in no way states or implies that these are the only duties to be performed. This team member will be required to follow other instructions and perform other work-related duties as requested by the supervisor.

Salary : $75,000 - $85,000