Banquet Captain

Shape the Next Generation of Vacations!
Welcome to Evermore Orlando Resort—the resort that’s redefining the Orlando vacation experience. Just steps away from Walt Disney World®, Evermore stretches across 1,100 acres and offers a one-of-a-kind blend of spacious, upscale vacation homes, flats, and villas alongside the luxurious Conrad hotel. Our Team Members are true trailblazers, reimagining the vacation experience for each guest. Here, guests create their own adventure, enjoying the best of both worlds: the space and comforts of vacation home rentals combined with the amenities and services of a world-class resort.

Evermore is Orlando’s ultimate game changer. In a city known for its theme parks and endless lines, Evermore is the paradise guests crave on their days between park visits. Imagine endless relaxation around Orlando’s first and only beach paradise, Evermore Bay. Our stunning 8-acre crystal-clear lagoon is framed by zero-entry swim zones, beach bars, private cabanas, cozy firepits, and 20-acres of white sand. From beachside bars to a vibrant food hall and rooftop dining with views of the fireworks, we’ve crafted unforgettable experiences. Guests can challenge themselves on 2 Jack Nicklaus championship golf courses, enjoy water sports including kayaks and paddleboards, a family water slide, rope swing, and activities that fill their days including pickleball, bocce ball, and volleyball.

If you’re excited to help guests reimagine the Orlando vacation, join us! Become part of an energetic team bringing Evermore Orlando Resort to life!

Key Responsibilities:

• Assist the Banquet Manager in the Operation of the Banquet Department.
• Responsible for managing all aspects of the execution of the Banquet Events.

• Effectively supervises Banquet staff members that may include, but is not limited to: Banquet Servers, Banquet Bartenders and Banquet Housemen
• Coordinates every aspect of the Banquet Staff during all Food and Beverage service.
• Conducts all designated Banquet pre-function meetings.
• Maintain direct contact with Meeting Planners and Event Contacts throughout the Banquet function.
• Coordinate with Stewarding staff for the delivery and pickup of Food and equipment.
• Ensure Banquet Checks are signed by Client, after every Banquet function.

• Have detailed knowledge of our Banquet Menus, Wedding Menus, and all Package Pricing for all areas of Evermore Orlando Resort.
• Maintain all records for Inventory of and Labor Cost, monthly.
• Participate and provide input on Food and Beverage activities.
• Maintain completion of all necessary forms to include Banquet Bar requisitions to ensure seamless coordination with Purchasing.
• Manage guest requests and resolve any issues immediately.
• Develop and maintain collaborative relationships with all supporting departments to include Event Services, Food and Beverage, Culinary, Golf Course and Executive Offices.
• Inspect Banquet rooms on a continuous basis to ensure quality, assurance, and excellence.
• Meet all Safety and Sanitation requirements and proper Training with Banquet Staff, such as proper food handling and storage, amongst all other mandated training requirements.
• Continue to learn and remain up to date with all new processes and technology in the Hotel Industry, as it relates to Banquet Operations.
• Work with minimal supervision and have excellent customer service skills.
• Perform all other duties as assigned by the Manager.

 Education, Skills, and Experience:

• Minimum of two (2) years’ experience as a Banquet Captain or similar role, in a Resort or Hotel setting.
• High School Diploma, GED, or equivalent
• Good computer skills in POS Systems, Delphi/Amadeus, email, web browsing, and scheduling software
• Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with clients, guests, and co-workers.
• Strong Team Player with results-driven attitude
• Knowledge of Banquet Operations and how the Resort departments work collaboratively to achieve business objectives, and to meet and exceed customer expectations.
• Able to handle guest requests in a detailed manner.
• Adhere to property and company policies and procedures.
• Excellent communication and interpersonal skills; ability to interact with a wide range of people.
• Outstanding organizational, attention to detail, and problem-solving skills.
• Ability to multi-task in a fast-paced environment, an ever-changing environment and prioritize job duties.
• Must possess a valid driver’s license and maintain an acceptable driving record.
• Alcohol Service Training, Food safety and applicable sanitation training & certification.
• Capable of working varied shifts, including weekdays, weekends, nights, and holidays.

 Physical Requirements:

• Able to safely lift, pull and push up to 25 pounds.
• Able to stand, walk, stoop, kneel, bend, and reach periodically.
• Subject to environmental conditions, work activities can occur inside and outside.

Our Work Culture & Environment:  We promote a work environment where Team Members thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. We create a work culture that is inclusive, team-focused, committed to Evermore’s core values—Easy on Purpose, Unexpected Delight, and Service Savvy—and fosters a culture built on TOGETHERNESS.

At Evermore, your role isn’t just a job—it’s a chance to be part of something groundbreaking, a revolution in travel, and we need passionate individuals to help us bring this vision to life! We’re building a whole new class of hospitality in Orlando, so we’re looking for Team Members who thrive in a dynamic, fast-paced environment, bring curiosity and dedication to deliver remarkable service, and have a sense of humor to enjoy the journey. As an Evermore Team Member, you’ll be part of an inclusive, collaborative workplace where we are dedicated to setting a new standard for professionalism and fostering a culture of TOGETHERNESS. We offer our Team Members competitive pay, along with a range of benefits including FREE Life Insurance, FREE Short-Term Disability, FREE Long-Term Disability. Additionally, we provide affordable health benefits, including Medical, Dental, and Vision coverage for your dependents. Furthermore, we offer a 401K with employer match, a robust paid time off policy, parental and grandparent leave, as well as family and pet bereavement leave. We also have unique policies in support of our team and significant relationships in their lives.

Are you ready to join the team that’s redefining how to vacation? Join us today!  We can’t wait to meet you!

EOE/M/F/D/V