What are the responsibilities and job description for the Account Director, Blue Corona position at EverService?

About Blue Corona :

Blue Corona is a technology-enabled digital marketing company that helps home services companies increase their leads and sales, optimize their marketing investments, and differentiate their brands online. Blue Corona deploys inbound and outbound internet marketing strategies such as paid media (PPC) advertising, search engine optimization (SEO), email marketing, website design & development, and marketing analytics services to measurably increase marketing performance.

Blue Corona offers its clients a full set of services for website creation, hosting, administration, and maintenance. This includes design, development, & launch of new websites, ongoing hosting, security, & website administration services, and ongoing website update services such as promotions, campaigns, landing pages, add-on functionality, and other miscellaneous services. We do most of our Development in the WordPress ecosystem and most of our deployments are on WPEngine. Our websites make extensive use of tracking technologies to power our analytics and engagement tools to increase lead conversions.

Blue Corona is authorized to do business in many, but not all, states. If you are not located in a state where Blue Corona is registered, you will not be eligible for employment.

Please note, we are only able to hire those who currently reside in either EST or CST time zones, not including New York, Illinois, Massachusetts, Columbus, OH or Philadelphia, PA.

Summary of Position :

As an Account Director you will be responsible for the retention and growth of the accounts within your book of business. You will lead a team of Account Managers and Client Services team members to drive strong results, ensure client satisfaction & sell across your account-base. You will work closely with Service Directors and Team Leads to ensure your team is following best practices and standard processes within the company.

Position Responsibilities :

Own your own book of business and the retention, overall customer satisfaction, and growth of those accounts.

Act as a strategic advisor for your Clients by identifying business and digital marketing opportunities, determining strategy, and building and executing a plan

Lead a team of Account Managers and Client Service team members by :

Assisting with interviewing, hiring and training for account team members

Conducting regular 1 : 1s and performance reviews with account team members

Running account team meetings

Ensure account team works well together, communicates well with each other, and assist in problem solving and conflict resolution as needed

Working closely with the team leads to ensure overall employee satisfaction and retention

Target a 98% or higher customer retention rate and own the overall customer satisfaction of your accounts :

Understand the business, goals, & challenges that your customers face and work with account managers to present solutions

Lead team strategy sessions to develop and build plans that drive results

Track Client performance against standard KPIs

Conduct regular checks across Client base to ensure overall client satisfaction

Assist with Client issue resolution as needed

Drive overall account team growth through existing and new sales opportunities presented via your book of business :

Utilize white space report to identify, pitch, and sell new services to your existing clients

Generate referrals from your client base

Identify leverage points and potential partnerships from your existing book of business that can result in new business

General Administrative :

Monitor account receivables and pause clients at recommendation of billing team

Monitor profitability of accounts

Utilize tools like Salesforce, Teams, ClickUp, Box, etc. to manage day-to-day workflow

Requirements

Minimum Requirements :

5 years' work experience

2 years management experience

2 years in Account Management, Sales, or related position

4-year college degree (high GPAs, Business degrees, and top tier schools preferred)

Strong work ethic and a "do whatever it takes to get the job done" attitude

Proven availability to build strong relationships

Make intentional decisions quickly while using critical thinking skills

Team player with the highest level of integrity

Excellent written and verbal communication skills

Willing to have difficult conversations when needed

Cares about personal growth & success of others

Ability to create and articulate well thought-out and well-written proposals

Knowledge of how businesses operate and the day-to-day issues small business owners face

Aptitude for managing numerous situations simultaneously and prioritizing effectively

Exemplary organization, time management, and follow-through skills

Ability to listen well, understand client needs and priorities, and translate them clearly and internally

Preferred Skills :

Experience with Salesforce is a plus

Benefits

We've got you covered :

Blue Corona is proud to offer a variety of benefits to support employees and their families, including :

Remote-First Environment

Quarterly Bonus Plans

Medical, Dental, & Vision Insurance

Company 401(k) Matching

Monthly Phone & Data Stipend

Generous Paid Time Off (PTO) Policy

Health Savings Account with Employer Contribution

Casual dress code

Company-branded swag

About EverService Holdings, LLC :

EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24 / 7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients' CRM, EHR and operational systems. EverService goes to market with vertically integrated, industry-leading brands including Alert Communications, Blue Corona, Nexa Receptionists, Mid-State Communications, Client Chat Live, Mainline Telecommunications, Nexa Healthcare, RYNO Strategic Solutions, iLawyer Marketing and Strike Healthcare. For more information, visit EverService at https : / / everservice.com / .

This job description is intended to describe the general nature and level of work being performed by people assigned to this position. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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