What are the responsibilities and job description for the Customer Care Intern position at Everstream?
Title: Customer Care Intern
Location: Detroit or Lansing, MI
About Everstream:
Everstream is a business only Internet Service Provider operating across the Midwest with over 27,000 fiber miles and over 8,000 on net locations. Everstream serves mid-size and large enterprise business with fiber, speeds up to 100 Gbps and expert support.
Learn more at www.everstream.net
Are you a college student interested in a career in Customer Care? Everstream is looking for a customer care intern to join their team this summer! As a Customer Care intern at Everstream, you’ll spend your summer working and learning alongside our incredible team of Customer Care Specialists, where you will get the opportunity to learn about Customer management. Qualified candidates will be working towards a bachelor’s degree in a related field.
Position Responsibilities:
- Participate in call queue to assist customers with issues/questions.
- Learn and understand the invoicing process at Everstream and be a point of contact for billing related questions.
- Learn the call center reporting to help identify trends in the call center – busy/slow times, average time of answer, abandoned calls, etc.
Everstream is proud to be an Equal Opportunity and Affirmative Action Employer. Everstream does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, creed, disability, age, pregnancy (including childbirth, lactation and related medical conditions), military and veteran status, citizenship status, marital status, gender
expression, genetic information (including characteristics and testing), or any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Everstream believes that diversity and inclusion among our team members is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We participate in a pre-employment background check and drug screening process for all positions. We also participate in E-Verify, a web-based system where Everstream inputs Form I-9 information; this information is verified against records available with the U.S. Department of Homeland Security and Social Security Administration to confirm employment eligibility. Those who seek accommodation due to disability can email us at hr@everstream.net.
