What are the responsibilities and job description for the Customer Support Specialist position at Evertec Inc?
Customer Support Specialist – Join Evertek Inc.
Evertek Inc. is looking for a Customer Support Specialist who is passionate about delivering exceptional service and ensuring customer satisfaction. If you thrive in a fast-paced environment, have excellent communication skills, and enjoy problem-solving, this is your chance to become part of a dynamic and growing team.
Why Join Evertek Inc.?
At Evertek Inc., we believe in creating a supportive and growth-driven work environment where employees feel valued and motivated. Here’s what we offer:
- Competitive Pay – Salary based on experience, with performance-based incentives.
- Comprehensive Benefits – Health, dental, and vision insurance, plus paid time off.
- Career Growth – Training programs, mentorship, and opportunities for advancement.
- Flexible Work Options – Hybrid and remote positions available based on location.
- Positive Team Culture – Work in a collaborative environment where your contributions matter.
Your Responsibilities
As a Customer Support Specialist, you will play a key role in ensuring a seamless customer experience by:
- Responding to Inquiries – Assist customers via email, phone, and live chat, providing timely and professional support.
- Troubleshooting Issues – Identify and resolve product or service concerns efficiently.
- Order Processing & Tracking – Handle order status updates, modifications, and returns.
- Account Management – Assist customers with account-related questions and ensure accurate records.
- Technical Support – Provide basic guidance on product features and troubleshooting steps.
- Collaboration – Work with internal teams, including sales and logistics, to enhance customer satisfaction.
Who We’re Looking For
The ideal candidate is a customer-focused professional with a problem-solving mindset and strong organizational skills:
- Experience – 1 years in customer support, call centers, or a related field.
- Strong Communication Skills – Ability to provide clear, friendly, and professional responses.
- Tech-Savvy – Comfortable using CRM software, live chat platforms, and basic troubleshooting tools.
- Problem-Solving Ability – A proactive and logical approach to addressing customer concerns.
- Attention to Detail – Accuracy in handling customer requests and maintaining records.
- Multitasking Skills – Ability to manage multiple conversations and prioritize tasks effectively.
What’s in It for You?
At Evertek Inc., we value and support our employees:
- Competitive Compensation – Transparent salary structure with performance-based bonuses.
- Work-Life Balance – Flexible scheduling and remote work options.
- Professional Development – Access to training, career advancement, and skill-building opportunities.
- Supportive Work Environment – Join a company that truly values customer service and employee success.
Your Impact
As a Customer Support Specialist, your ability to provide exceptional service will directly enhance customer satisfaction, build brand loyalty, and contribute to Evertek Inc.’s success.
Ready to Join Us?
If you're looking for a rewarding career where your skills and dedication make a difference, we’d love to hear from you.
Apply today and become part of the Evertek Inc. team!
Job Type: Full-time
Pay: $18.25 - $20.14 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Everly, Iowa (Preferred)
Ability to Relocate:
- Everly, Iowa: Relocate before starting work (Preferred)
Work Location: In person
Salary : $18 - $20