What are the responsibilities and job description for the Customer Support Specialist position at Kolberg-Pioneer?
About the Company - At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home. Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before. We’re looking for creative problem solvers to build the future with us. Connect with us today and build your career at Astec.
About the Role - Provide key support in the development of sales proposals, order processing and equipment shipments to dealers, customers, Astec international regions and field sales staff through all commercial stages of the sales process. This role will drive cross-functional collaboration across departments, Astec sites and divisions to ensure customer expectations are met. Understands and follows Astec SOPs and maintains Astec core values throughout all aspects of the job.
Responsibilities
- Primary internal liaison for the Astec Materials Solutions Group equipment sales organization through all commercial stages of the sales process.
- Quote to cash cross-functional collaboration with other departments and Astec divisions such as sales applications, engineering, procurement, manufacturing, finance, service and across Astec MS group sites.
- Understanding and compliance with Astec SOPs for all commercial aspects which may include backlog, bookings, revenue recognition and audit requirements.
- Develop equipment sales proposals including accurate pricing, machine options, drawings, lead times and freight estimates to match customer needs.
- Identify and resolve commercial term discrepancies on orders when needed.
- Product knowledge to recognize and report product inconsistencies.
- Accurate and thorough order processing including all required approvals from customers, Astec sales management and finance.
- Maintain high level attention to detail when coordinating and communicating with all parties throughout the entire customer experience.
- Work with customers and / or freight carriers or freight forwarders to facilitate equipment shipments.
- Partner with product management, engineering, and applications team to understand costing and set pricing for non-standard equipment that results in acceptable Astec margins.
- Complete restricted, third-party screening as needed for customer visits, acceptable quotes / orders for anyone outside the Continental U.S.
- Advise the Astec Materials Solutions Group on developments learned as it relates to competition, market trends and customer needs.
- Works primarily under the day-to-day direction of manager.
Qualifications -
Required Skills
Equal Opportunity Statement - As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.
