What are the responsibilities and job description for the Case Manager - Transitional Living Program position at Every Child's Hope?
Receives and screens all telephone and e-mail inquiries for Steppingstone services. Assesses via standardized admission criteria what services a referral source or potential client may require. Assists with eligibility determination process and investigates service availability by reviewing the agency census report database. Must be knowledgeable both of the agency services and community service delivery systems in order to make timely and appropriate referrals. Provide case management services to youth ages 16-21 who are in foster care, homeless, or at-risk of becoming homeless.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Intake Coordination:
- Field all intake inquiries from referral sources.
- Make referrals to outside agencies when ECH cannot satisfy request. Document all relevant information regarding inquiries into agency database.
- Conduct interviews with potential clients for Steppingstone both in-office and in the community. Make eligibility determination regarding funding and space within the program.
- Demonstrate ability to be courteous, empathetic, and tactful with referral source and potential clients. Keep confidential all information collected and shared regarding clients and families.
- Write and send acceptance or rejection for service correspondence to referral source and clients.
- Compile monthly reports and annual reports data related to inquiries and referral for service information. Schedule and conduct placements; completing intake paperwork with clients and/or legal guardians.
- Attend weekly referral meeting with Program Director to make eligibility determination regarding funding and space within the program.
- Facilitate the on boarding process and admissions to the program.
Case Management:
- Attend Steppingstone team meetings.
- Collaborate with clients in developing individualized service plans and collect outcome measures. Attend and participate in judicial hearings, school meetings, PPRTs, and SPRs.
- Provide service coordination in the community (i.e. landlords, public assistance, and other service providers). Teach daily life skills to youth within the program.
- Support youth with mental health and medical services. Provide assistance in the event of a crisis or emergency.
- Assist youth with developing educational and vocational plans.
- Provide on -call support one weekend per month and one holiday per year.
- Other duties as assigned.
COMPETENCIES
To perform the job successfully, an individual should demonstrate the following competencies:
Trauma informed - Responsible for being trauma aware, sensitive, and responsive to youth, families, and colleagues through the completion of new hire and annual trauma informed education/training.
Problem Solving - Identifies and resolves problems in a timely manner; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance.
Interpersonal Skills - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control.
Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and receive clarification; respond well to questions; participate in meetings.
Written Communication - Write clearly and informatively; edit work for spelling and grammar.
Teamwork - Exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of the team above own interests.
Diversity - Show respect and sensitivity for cultural differences; promote a harassment-free environment.
Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethicality; uphold organizational values.
Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; include appropriate people in decision-making process.
Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of status or position; accept responsibility for own actions; follow through on commitments.
Safety and Security - Observe safety and security procedures, report potentially unsafe conditions. Attendance/Punctuality - Consistently at work on time; ensure work responsibilities are covered when absent.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Must be at least 21 years of age and have a bachelor's degree from a college or university in a field related to human services and have 2 years of experience working with people. Must be of good moral character and able to serve as a positive role model for youth; sometimes work under stressful situations and seek on-the-job training.
