Demo

Director of Quality Management

EveryAge
Wilmington, NC Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/7/2025

Job Description

Job Description

Reporting to the Chief Quality and Compliance Officer, the Director of Quality Management provides guidance on clinical regulatory policy and auditing. This role ensures that all development requests from government or contracted oversight agencies are submitted timely, accurately, and in compliance with federal and state regulations. The Director also conducts compliance audits at EveryAge affiliate locations according to the compliance work plan.

Key Responsibilities

  • Ensure compliance by examining records, reports, and documentation; recommend improvements to internal controls.
  • Monitor benchmarks and indicators (e.g., PEPPER reports) to identify billing risks and recommend improvements.
  • Audit clinical and claims submissions to ensure accurate billing for acuity-based payment services.
  • Monitor Value Based Purchasing reports and assist locations in developing improvement strategies; prepare quarterly summaries.
  • Maintain policies and procedures in line with regulatory changes, as directed by the Chief Quality and Compliance Officer.
  • Address compliance, policy, and regulatory questions; assist with problem-solving.
  • Identify, investigate, and report compliance issues and violations.
  • Support facilities during surveys and audits by accreditation organizations, Medicare, Medicaid, and third-party payors.
  • Stay informed of regulatory changes affecting service delivery and reimbursement; maintain knowledge of relevant rules and regulations.
  • Communicate with government agencies on behalf of the organization.
  • Develop and provide employee training on quality and compliance policies and reporting systems.

Qualifications

  • Current Registered Nurse License in good standing with the State Board of Nursing.
  • Graduation from an accredited School of Nursing with a Bachelor's Degree preferred.
  • Ten years of progressive nursing experience, including at least five years of nurse management experience in a long term care facility, home health, and / or hospice.
  • Strong understanding of federal and state long-term care regulations and survey process as well as the ADR process, reimbursement systems and processes is required.
  • Strong analytical thinking skills and be ability to maintain meticulous records of complaints and compliance activities
  • Good organization, communication and human relation skills required.
  • Good computer skills required. Experience working with an electronic health record strongly preferred.
  • Self-motivation, assertiveness and independent decision-making skills required.
  • Attention to detail.
  • Ability to handle multiple priority projects.
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