What are the responsibilities and job description for the Manager, IT Operations position at Evolus?
Evolus is a performance beauty company with a customer-centric approach focused on delivering breakthrough products. We are looking for a dynamic and experienced Manager, IT Operations to lead our IT Operations team. The ideal candidate will be responsible for end-user support, network and systems administration, and ensuring compliance with Sarbanes Oxley (SOX) IT General Controls. This role requires strong leadership skills, technical expertise, and the ability to manage a team of IT professionals.
Let’s talk about some of the key responsibilities of the role:
- Lead and manage, provide guidance, support, and development opportunities to the IT Operations team, which includes service desk analysts, IT support specialists, and systems administrators.
- Oversee the daily operations of the IT Operations team, ensuring the availability and reliability of infrastructure systems and networks
- Manage and ensure effective and consistent execution of IT processes, specifically SOX IT General Controls, to ensure full compliance
- Create and maintain detailed documentation of IT operations processes, procedures, and performance metrics
- Identify and act on opportunities to automate and streamline IT processes (e.g., access and device provisioning, deprovisioning) to improve consistency and operational effectiveness
- Ensure the delivery of high-quality IT services to internal and external stakeholders, adhering to service level agreements (SLAs)
- Identify opportunities for process improvements and implement best practices to enhance the efficiency and effectiveness of IT operations
- Work closely with the Cybersecurity team to implement and maintain security measures to protect the company’s data and systems, ensuring compliance with relevant regulations and standards
- Manage relationships with external vendors and service providers, negotiating contracts, and ensuring quality service delivery
- Develop and manage the IT Operations budget, ensuring cost-effective use of resources
- Work closely with Director, IT Operations to develop technical standards, service level agreements, and operational metrics.
Skills and Qualifications Required for this Dynamic Team Member:
- Bachelor’s degree in Computer Science, Information Technology, or related field
- At least 10 years of IT operations and support experience, with at least 3 years in a managerial position
- Must have experience implementing, managing, or supporting SOX IT general controls
- Strong working knowledge of IT infrastructure, including Entra ID, Intune, M365 (Teams, OneDrive, SharePoint, Exchange Online), servers, networks, and cloud computing
- Working experience implementing and managing MDM tools, such as Intune and Jamf
- Must be proficient in IT service management (ITSM) frameworks such as ITIL and ITSM platforms (i.e., Jira Service Management strongly preferred)
- Must be proficient in IT service management (ITSM) frameworks such as ITIL
- Proven ability to lead and manage a team of IT professionals, with strong interpersonal and communication skills
- Highly desirable: Amazon (AWS), Microsoft (M365), and ITIL certifications
- Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues
- Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders
- Experience managing IT projects, with the ability to prioritize tasks and manage multiple projects simultaneously
- Strong time management and organizational skills with the ability to multitask and manage multiple concurrent priorities.
A Few Other Items Worth Mentioning:
- Office Location - Newport Beach, CA. Hybrid schedule: M/F – remote; T/W/Th – onsite.
- Position reports directly to Director, IT Operations
Compensation & Total Rewards
The expected pay range for this position is $150,000 to $170,000. Your actual base salary will be determined on a case-by-case basis and may vary based on a number of considerations, including but not limited to role-relevant knowledge and skills, experience, education, certifications, and more.
We offer more than just a paycheck, and your base salary is just the start! Stay happy and healthy with our competitive suite of medical, dental, and vision benefits to help you feel your best and be your best. We also provide those benefits you shouldn’t have to worry about, from employer-covered life insurance to short-term disability. Take advantage of the 401k match offered by Evolus, and let us invest in your future. You may also be eligible for new hire equity and long-term incentives in the form of RSUs, stock options, and/or discretionary bonuses. We offer mental health and well-being resources for you to develop skills to find your calm, boost your confidence, and show up as your best self in work and life. Travel or relax and come back feeling refreshed with our flexible paid time off program for exempt employees and a paid time off accrual plan for non-exempt employees. Did we mention the holiday soft closure between the Christmas and New Year holidays? We have that, too. Additional perks include regularly catered team meals at our Evolus Headquarters, a fully stocked kitchen (Kombucha & Coffee included), and the opportunity to join an organization where our values of Grit, Impact, Fun, and Transparency are displayed daily.
Evolus takes pride in being a company on the forefront of innovation while being committed to conducting its business with the highest degrees of integrity, professionalism, and social responsibility. We are also committed to complying with all laws and regulations that apply to our business. Employee welfare is no different. Here at Evolus, we don’t just work together; we’ve built a culture of inclusion! Because of this, you’ll find yourself immersed in an environment that not only promotes respect, collaboration, and team building but a community, too. And that’s just the tip of the iceberg. Join our team and see for yourself! EOE M/F/D/V. For more information, please visit our website at www.evolus.com.
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Salary : $150,000 - $170,000
