What are the responsibilities and job description for the Field Service Engineer position at Evolv Technology?
The Elevator Pitch
Evolv Technology started as a small team with a clear mission: return confidence and peace of mind to people visiting public spaces. As the leader in human security, our team is dedicated to making the world a safer place. Our technology detects weapons and threats in a touchless and friction free manner, enhancing safety without negatively impacting the visitor, student, and employee experience.
As a field service engineer, you will help us ensure a seamless customer rollout of our life saving products. Currently, our services team supports product demos and installations, as well as provides maintenance, upgrades, and repairs to existing field units.
The Role: What are performance outcomes over the first 6-12 months you will work toward completing?
- Maintain responsibility for installation and setup of Evolv Express system.
- Successfully troubleshooting hardware and software issues that come up in the field
- Perform and measure hardware testing and replacement.
- -Perform regularly scheduled software maintenance and upgrading
- -Train customer employees and security staff while ensuring a very high level of customer satisfaction.
- -Become an expert in conveying Evolv’s technology and process.
- Support Channel Partners in repairs and installations
- Travel can be up to 50-80% of the time depending on customer needs; some of our customers operate on nights, weekends, and holidays, which means that on some occasions, our FSEs will too.
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?
Skills
- Adapt to fast-growing and changing environments.
- Passion for travel, this role will enable you to do quite a lot!
- System-level troubleshooting (mechanical, electronic, and RF), wiring diagrams, schematics, and the ability to read floor plans.
- Leadership capability - excels at taking charge of installations concerning subcontractors and facilities personnel and guiding the customer
- Familiarity with security and checkpoints such as walkthrough metal detectors, x-ray baggage scanning, trace detection, and video surveillance systems
- General understanding and troubleshooting skills with access control, phone, and tablet applications.
- Excellent written and verbal communication skills.
- Ability to work both independently and as part of a team with many different types of people, including customers, operations, engineering, and management.
- Proficiency with Microsoft Office tools – Word, Excel, PowerPoint, and familiarity with CRM tools.
What is the leadership like for this role? What is the structure and culture of the team?
- You will be joining the Field Service Team. Reporting to the Field Service Manager, you will join a team of 7 other FSEs
- The team culture is based on building trust, collaboration, and ongoing development through kindness, authenticity, courage, drive, and fun!
Where is the role located?
- The location of this role is to be based out of the Charlotte, NC, area.
