Information Technology Specialist (Tier 3)

Evolvd Group Corp located in Kidron, OH is seeking an IT Specialist (Tier 3) to join our successful growing team.

Job description: Primary Job Function for Information Technology Specialist

This individual will be tasked with handling support service requests for hardware and software on a number of computer systems as well as assist the Help Desk in a timely manner. They will be involved in and/or assisting with various computer, security, and other projects.

Job Responsibilities:

o Serving as an escalation point for support issues that are escalated from our Tier I and Tier II engineers.

o Serving as an integral member of the Project Delivery teams by providing hands on technical support for complex projects, focusing on production and implementation.

o Implementing new systems and network solutions and/or improving the efficiency of current implementations

o Install, configure, and support network equipment, including routers, switches and firewalls.

o Network monitoring

o Troubleshoot and/or occasionally repair hardware including but not limited to: PCs, handheld scanners, label printers, switches, access points, security cameras, security doors, and IP phones.

o Troubleshoot basic Windows issues

o Assist in the installation of cables from data closets to new endpoints

o Set up PCs for new users

o Support Windows Server 2012-2022, including issues with Active directory, domain operations etc.

o Provide support to on-site and remote users.

o Assist users with various technology related tasks

o Communication with customers as required: keeping them informed of incident progress and completion

o Work with Service Manager to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.

o Responsible for entering and reviewing information in Connectwise on a daily basis

o Provide infrastructure support in all areas needed including storage networking, server/desktop OS, Cloud environments, network security, active directory, virtualization, system and network monitoring, and application installation, configuration and troubleshooting.

o Mentor/Coach to junior support engineers

Individual Traits being sought:

We are searching for a candidate who is adept at learning with outstanding critical thinking solving skills. The individual will be given opportunities to work on tasks not normally associated with a Network Administrator. We are looking for candidates that we believe can grow with our IT department. The ideal candidate will:

· Have a high quality of character

· Be an outstanding problem solver

· Show great attention to detail

· Be able to keep oneself on task with little direct supervision

· Have completed a 2 or 4-year degree in any Information Technology field (Prefer a networking related degree) or equivalent work experience

· Strong computer networking skills

· Expert with Active Directory

· Expert with any virtual server platform

· Able to follow instructions given verbally and in writing

· Strong understanding of Windows desktop operating systems

· Exposure to Windows Server operating systems

· Knowledge of PC hardware components

· Understanding of Microsoft Office Suite and administration

· Ability to multitask while maintaining attention to detail

· Solid critical thinking, problem solving and troubleshooting skill-set

· Capacity to maintain a positive, professional and friendly attitude

· Capability to work independently or with little supervision

· Strong time management skills

· Knowledge on low voltage systems and wiring procedures is a plus

· Must have a valid driver’s license and reliable transportation

· Ability to lift up to 75lbs

Ability to commute in Stark County/Holmes County/Orville County

This position offers the opportunity to work in a dynamic IT environment, providing essential support to clients. If you have a passion for Information Technology and enjoy working in a fast-paced setting, we encourage you to apply for this role

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Bonus opportunities
• Holiday pay
• Hourly pay

Schedule:

• 8 hour shift

Education:

• Associate (Required)

Experience:

• IT management: 2 years (Required)

Security clearance:

• Secret (Preferred)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Apple Creek, OH 44606

Salary : $25 - $30