What are the responsibilities and job description for the Med Spa Sales and Operations Manager position at Evolve Med Spa?
Introduction: Join Evolve Med Spa, where we enhance client well-being with personalized aesthetic treatments in a luxurious environment. We are currently looking for a talented Med Spa Sales and Operations Manager to lead our small but mighty team, drive exceptional client experiences, grow the business, and oversee daily operations. If you thrive in a fast-paced environment and are passionate about leadership, sales and customer service, we want to hear from you.
About Evolve Med Spa:
Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body and injectable treatments, delivering the highest quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and each client is special, and we take the time to make them feel and look their best.
In order to achieve and maintain our goals, we depend on each employee to act as an important and positive representative of Evolve Med Spa. We value integrity and open communication and expect our employees to act in a manner that exemplifies our core values.
We expect that all team members will share our core values and culture and will display:
- Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values.
- Teamwork: Listen well. Treat all team members with respect, help each other and learn from each other.
- Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow.
- Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve
- Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.
Key Duties:
- Lead and inspire a team to exceed sales targets and enhance customer retention.
- Ensure operational excellence, streamline client flow, and manage clinic scheduling to optimize efficiency.
- Oversee all administrative operations, from staff scheduling to inventory management.
- Maintain impeccable standards of customer service and ensure all client interactions reflect our brand values.
- Implement and uphold compliance with all policies and procedures to ensure a safe and professional environment.
- Train and coach staff, fostering a culture of growth and continuous improvement.
Necessary Skills and Qualifications:
- Proven experience as a Med Spa Manager or similar leadership role in a customer-focused industry.
- Strong track record in sales management and customer retention.
- Excellent communication skills, both verbal and written, with adeptness in phone etiquette.
- Ability to maintain composure under pressure and adapt quickly to change.
- Strong problem-solving skills and proficiency in managing both human and material resources.
- Commitment to operational efficiency and proficiency in administrative tasks.
- A hands-on leader who can coach and train employees towards achieving excellence in service.
Benefits:
- Health, Dental and Vision insurance after 30 days
- Discounts on services and products
- Vacation, Sick Time and Floating Holidays
- 401(k) plan
Work Environment:
- Fast paced, long hours on feet
- Moderate lifting up to 20 lbs
- Prolonged exposure to computers and electrical equipment
- Operation hours 9am-7pm, Monday-Saturday (subject to change base on business needs
